Coordination Center Associate

Health And Welfare Council Of Long Island

Job Location:

Huntington Station, NY - USA

Yearly Salary: $ 55000 - 75000

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

The Health and Welfare Council of Long Island (HWCLI) is a private not for profit health and human services planning research/public education and advocacy organization that serves as the umbrella for public and non-profit agencies serving Long Islands poor and vulnerable individuals and families.

The Health Equity Alliance of Long Island (HEALI) is Long Islands Social Care Network (SCN) of community-based organizations (CBOs) and healthcare providers building a person centric model that integrates healthcare social care and behavioral health care. HWCLI is the lead entity for the HEALI Social Care Network. The SCN brings together social service and health care providers from across Nassau and Suffolk counties to provide enhanced healthcare equity through improvements in need identification care coordination integration and provision of tailored funding.

JOB ANNOUNCEMENT: Coordination Center Associate Health Equity Alliance of Long Island

HWCLI seeks an experienced energetic passionate and socially conscious individual to support the HWCLI and HEALI mission. This position reports to Community Health Worker Manager.

Responsibilities include:

Receive review and distribute all incoming referrals to HEALI assigning referrals to the internal team or network partners as appropriate
Track referral activity and ensure timely follow-up by contracted partners in accordance with network standards
Review and route inbound member self-screens and screens ingested from off-platform partners
Monitor the HEALI phone line respond to member inquiries and assist in addressing member needs and barriers to care
Serve as a liaison between care teams and community-based partners to support coordination of care particularly when members are at risk of disengagement or delayed services including follow up on provider attestations
Facilitate referrals to appropriate programs services and resources based on member needs eligibility and service availability
Produce and maintain required reports related to referrals member engagement outcomes and operational performance
Assist with providing select SCN services working closely with the internal Community Health Workers and Finance that require ordering delivery or scheduling of services through third party vendors
Assist with adding Level 1 services provided by Long Island community Based organizations to accept and send referrals to/from HEALI
Identify workflow gaps and operational challenges and provide feedback to support continuous improvement
Provide operational and administrative support to the navigation and care delivery team as needed
Support additional programs and initiatives as assigned

Qualifications and Experience:

High school diplomas required
Associate or bachelors degree in healthcare or related field preferred
Experience in healthcare coordination care navigation case management support or administrative support roles
Experience handling inbound calls and supporting members or clients in a service-oriented role preferred
Familiarity with social service programs community-based organizations and referral networks preferred

Knowledge Skills and Abilities:

Preferred: Experience in Unite Us
Strong communication skills including active listening and the ability to adapt communication style to different audiences
Ability to solve problems and identify solutions in a fast-paced evolving environment
Strong organizational skills multitasking abilities and attention to detail
Strong interpersonal skills with the ability to tailor style to match audience
Demonstrated ability to work independently while also collaborating effectively within an interdisciplinary team managing multiple priorities
Strong commitment to social justice and HWCLIs mission
Proficiency in Microsoft Office (Outlook Word Excel)
Commitment to improving health equity access and quality of care across Long Island

Benefits:

Salary range: $55000.00- $75000.00/year
Employer-paid health insurance for single individuals
Retirement plan with Employer match after 1-year disability insurance flexible spending accounts paid time-off
Hybrid work environment ability to travel to office and local partners required
Opportunity to work in a dynamic environment on a new state-wide initiative to improve health equity
Schedule: Monday Friday

HWCLI is an equal opportunity employer.

Required Experience: