Sr. Manager, Regional Service Delivery

Position Title: Sr. Manager Regional Service Delivery

Position Type: Regular - Full-Time

Requisition ID:40839

In every role McCainers are ambitious curious and passionate about creating exceptional work experiencestogether. With a customer-first mindset we make doing business with McCain easy.

About the role.

As the Sr. Manager Regional Service Delivery (I&O) you will lead infrastructure and operations service delivery across a defined regionsupporting business offices manufacturing plants and warehouses.

You will serve as the critical bridge between regional business stakeholders and Global Technology teams ensuring that infrastructure and operations (I&O) services are reliable scalable secure and aligned with business priorities. This role is accountable for service performance stakeholder satisfaction operational excellence and cost optimization across the region.

Success in this role requires strong business acumen technical depth and the ability to translate business needs into a superior service model that supports growth and transformation.

What youll be doing.

In this role you will drive operational excellence and service performance across the region:

Business & Stakeholder Partnership

• Build trusted relationships with business stakeholders regional leadership and global technology teams

• Translate business requirements into actionable I&O strategies and execution plans

• Align regional technology roadmaps (quarterly and annual) to global I&O priorities

• Serve as the primary point of contact for business leaders on service performance incidents major changes and new solution deployments

• Lead weekly and monthly steering committee reviews with regional technology leadership

Service Delivery & Performance

• Own regional I&O service performance ensuring visibility into KPIs SLAs and improvement plans

• Oversee the regional project portfolio managing expectations around scope timelines cost and delivery

• Champion continuous improvement initiatives to enhance service quality efficiency and cost effectiveness

• Conduct periodic business satisfaction surveys and drive NPS improvement plans

• Lead service transition activities for new offices infrastructure upgrades workplace technologies and cloud adoption initiatives

Team & Vendor Leadership

• Lead and develop a team of service delivery engineers and technical specialists supporting:

  • End-user services (PCs mobile devices printers meeting rooms)

  • LAN/Wi-Fi connectivity

  • Servers and infrastructure

  • Cloud adoption and modernization

• Manage relationships with external vendors and service providers ensuring contracted services meet agreed SLAs

• Negotiate service agreements and optimize vendor performance

Risk Compliance & Financial Management

• Identify and mitigate service delivery risks while ensuring compliance with regulatory and security standards

• Protect infrastructure and data through strong operational controls

• Develop and manage regional I&O budgets driving cost optimization without compromising service quality

What youll need to be successful.

• Bachelors degree in Computer Science Information Technology or related field

• 12 years of IT experience including:

  • 5 years in Infrastructure & Operations service delivery

  • 3 years in a leadership role within a global organization

• Experience leading IT infrastructure operations in a manufacturing or CPG environment

• Strong knowledge of ITSM maturity models and global technology standards

• Experience leveraging enterprise platforms (e.g. SAP cloud modernization monitoring tools automation solutions)

• Experience setting up new offices and delivering modern workplace services

• Strong financial acumen with budget ownership experience

• Proven success improving service delivery performance and optimizing costs

• Experience managing vendor contracts and service agreements

• Knowledge of industry best practices including Cloud AIOps SRE automation and ITIL frameworks (certifications such as ITIL PMP Agile a plus)

• Exceptional communication skills with the ability to influence stakeholders at all levels

About McCain.

Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.

Leadership principles.

At McCain our leadership principles guide how we engage with customers collaborate as a team and achieve success. We focus on understanding customer needs driving innovation empowering people and taking ownership to clear obstacles and deliver results.

The McCain experience.

We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust empowering us to bring out the best in one another. Here youll find opportunities to learn grow and thrive. Join us and experience why were better together.

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#Hybrid

Compensation Package:$111700.00 - $149000.00 . USD annually Bonus eligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience skill set education and training and other organizational needs. This posting is for an existing vacancy.

Benefits: At McCain were on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do every day. We understand and appreciate that each persons needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical dental vision prescription drug) retirement savings benefits and leave support including medical family and bereavement. Well-being programsinclude vacation and holidays company-supported volunteering time and mental health resources. Coverages are aligned with country provincial and state governing plans and can vary by work level location and nature of the role. Additional benefit detail available during the application process.

Your well-being matters to us and were here to provide you with the necessary resourcesto support you in being your best self at work and at home.

McCain Foods is an equal opportunity employer. As a global family-owned company we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity resilience and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex age veteran status disability or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms) pleaselet us know and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us you agree this will be handled in accordance with McCains Global Privacy Policyand Global Employee Privacy Policy as applicable. McCain leverages AI in the hiring process though all final decisions are made by humans. You can understand our approach to AI and how your personal information isbeing handled here.

Job Family:Information Technology
Location(s): US - United States of America : Illinois : Oakbrook Terrace
US - United States of America : Illinois : Chicago
US - United States of America : Illinois : Lisle

Company:McCain Foods USA Inc.