Let's begin! Production Associate

At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity helping our clients navigate uncertainty with clarity speed and confidence.

If you are excited about this opportunity but do not meet every single requirement please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.

Skills and Competencies

• 13 years of experience providing Level 1 Product & Platform support to business users
  in a global banking or financial services environment.
• Demonstrated ability to provide functional Level 1 product and platform support with strong logical reasoning and user centric problem solving.
• Strong analytical and problem-resolution skills with hands-on experience troubleshooting urgent time sensitive system/user issues.
• Experience with system administration tasks such as user access management front end configurations and platform setup.
• Excellent written and verbal communication skills with proven experience interacting with global stakeholders.
• Ability to work empathetically and collaboratively with users enabling self serve adoption wherever possible.
• Willingness to work in a 24/5 shift environment.

Preferred: Experience supporting content management systems workflow tools or enterprise content platforms; familiarity with structured publishing environments; proficiency in MS Office and exposure to ticketing tools such as ServiceNow or JIRA.

Education

• Bachelors degree in any discipline.

Responsibilities

Provide Level 1 Product & Platform support & administration for Moodys Content Management platform ensuring seamless research authoring and publishing.

Detailed Responsibilities:

• Serve as the first point of contact for global Ratings & Research users delivering timely and accurate functional and technical support.
• Troubleshoot and resolve urgent issues holistically minimizing business disruption and ensuring compliance with SLAs and SOPs.
• Perform initial triage and escalate cases to Level 2 or product teams with clear documentation and communication.
• Manage platform administrative tasks including user access management permissions entitlements templates metadata and workflow configurations.
• Execute platform configuration updates to support content product management and operational needs.
• Collaborate with Product Owners to validate front-end functionality support release readiness and participate in user acceptance testing.
• Contribute to driving user adoption of new features and capabilities across regions.
• Maintain internal knowledge bases support documentation and stay current on new releases known issues and workarounds.
• Identify recurring user challenges and recommend enhancements to improve platform usability and support efficiency.

About the team
Our Research Product & Platform team is responsible for delivering Level 1 global support for Moodys Ratings & Research community and ensuring seamless operation of the Content Management platform and related research workflows.

We contribute to Moodys by:

• Enabling an author centric support model that reduces friction and enhances the entire research creation and publishing journey.
• Driving a strong self serve culture through intuitive tools clear guidance and accessible resources for analysts and reviewers.
• Partnering with Product Technology and Research stakeholders to continuously improve platform reliability usability and alignment with business needs.

By joining our team you will be part of impactful work that supports high quality research products strengthens operational excellence and reinforces Moodys leadership in the global capital markets.

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation gender expression gender identity or any other characteristic protected by law.

Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.