Senior Customer Success Consultant

Vancouver - Canada

Monthly Salary: $ 81700 - 122500

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

Do you have a passion for all things software with a desire to make your impact in biotechnology STEMCELL is hiring a Senior Customer Success Consultant for our STEMSOFT SOFTWARE team!

As the Senior Customer Success Consultant you will bring advanced expertise in STEMSOFT product applications within complex regulatory this job you will play a pivotal role in strategizing long-term solutions that integrate seamlessly with client workflows enhancing both user satisfaction and regulatory compliance. You will support organizational growth by actively contributing to revenue generation through strategic client engagements and optimized system configurations.

Please note expected working hours will be 04:00 am to 12:00 pm PT to support our international customer coverage.

Job Description

Duties and Responsibilities

Engages deeply with customers to analyze and contextualize their technical and regulatory challenges providing detailed documentation and strategic advice
Leads discussions on best practices and advanced application techniques in client settings ensuring solutions are both practical and compliant
Monitors industry trends in clinical regulatory and accreditation processes to guide clients through potential future challenges
Articulates strategic solutions that align STEMSOFT capabilities with client needs focusing on long-term usability and compliance
Develops and refines best practices for the application of STEMSOFT products influencing both product development and client processes

Knowledge and Qualifications

Bachelors degree or higher in a related field and 6 to 10 years of experience in clinical cell therapy is an asset
Deep understanding of cell therapy regulation and accreditation processes
Advanced communication skills with the ability to discuss technical details with various stakeholders effectively
Strong leadership in project management and customer consultations
Expertise in regulatory compliance and its application to software solutions alongside high proficiency in problem-solving critical thinking and troubleshooting
Ability to educate clients in training and commendable practices

#LI-AB1 #United

STEMCELL Technologies is a privately owned Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality we are a company of Scientists Helping Scientistsstanding by our customers to provide the outstanding products technical support and training they need to advance their research. Scientists performing stem cell immunology cancer regenerative medicine and cellular therapy research are among those who rely on our cell culture media cell separation products instruments accessory products and services. Through our many regional offices as well as our distribution centers in Vancouver Seattle Grenoble and Singapore we deliver our innovative specialized products to more than 100 countries. With over 1800 employees globally most with scientific or engineering degrees STEMCELL is proud to be the largest biotechnology employer inCanada.

This is an opportunity to work with highly motivated colleagues in a science-oriented creative and dynamic environment. We offer a competitive salary excellent benefits and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canadas Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer STEMCELL is dedicated to ensuring that every employee feels safe valued and respected for who they are. We know that scientific progress and innovation occur when diverse creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$81700.00 - $122500.00

STEMCELL determines an individuals pay within the range based on multiple factors including experience education job-related skills and equity within the team or organization. For jobs that are eligible for sales incentives the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company addition to base salary STEMCELL offers a comprehensive total rewards package including health benefits retirement savings and more.

To apply please select the Apply button below. You will then be directed to a login screen asking you to set up an account which is required to apply.

Required Experience:

Senior IC

Job Description SummaryDo you have a passion for all things software with a desire to make your impact in biotechnology STEMCELL is hiring a Senior Customer Success Consultant for our STEMSOFT SOFTWARE team! As the Senior Customer Success Consultant you will bring advanced expertise in STEMSOFT prod...