Sr Enterprise Customer Success Manager LA28 Olympics
Share
Job Location:
Irvine, CA - USA
Monthly Salary:
$ 99500 - 179400
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewThis role is a highly strategic executive-facing leadership position within T-Mobile for Business purpose-built to own and drive the exceptionally complex high-visibility commercial and operational ecosystem of a single highly strategic enterprise customer. The Senior Enterprise Customer Success Manager holds end-to-end accountability for customer success strategy serving as the primary executive liaison commercial intake authority and orchestration lead across all customer-facing initiatives.
This role leads cross-functional engagement across internal and external stakeholders including executive leadership organizing committees affiliates sponsor partners athletes and country-represented delegations. Acting as the central point of strategic alignment the Senior Enterprise Customer Success Manager anticipates enterprise-level risks and opportunities influences outcomes without direct authority and ensures delivery against business operational and reputational objectives.
The role operates with a high degree of autonomy and executive trust regularly engaging senior leaders and accountable project owners across a complex matrixed organization to drive prioritization resolve escalations and enable informed decision-making at the enterprise level.
Operating at the intersection of enterprise sales execution technical solutioning and operational governance the Intake Specialist ensures a seamless coordinated and premium experience across all service interactions. The role translates highly customized non-standard customer needs into structured executable commercial and operational pathways by aligning external stakeholders with internal T-Mobile sales engineering product legal billing and delivery teams.
Role Scope and Strategic Impact
This position demands an exceptional critical thinker with strong technical sales fluency capable of navigating ambiguity compressing aggressive timelines and driving outcomes in a fast-moving matrixed environment. The Intake Specialist functions as both a commercial strategist and execution leaderowning intake through delivery while proactively shaping solution bundles sequencing recommendations and readiness strategies across multiple customer segments and affiliates.
Key responsibilities include:
End-to-End Commercial Intake Leadership:
Lead intake and lifecycle management of specialized requests including requirements clarification scope validation dependency identification and prioritization across concurrent initiatives.
Complex Solution Coordination and Matrix Leadership:
Orchestrate cross-functional solution formation across sales engineering network product operations billing and legal teamsoften without direct authorityensuring alignment to contractual obligations technical feasibility and delivery timelines.
Advanced Technical Sales & Solution Bundling:
Provide consultative technically informed recommendations on solution design bundling sequencing and positioning to support diverse use cases spanning athletes venues affiliates sponsors and international delegations.
High-Velocity Execution and Executive Readiness:
Operate effectively within highly aggressive externally visible timelines delivering executive-ready communications presentations and status updates that clearly articulate risks tradeoffs and path-to-green decisions.
Commercial Governance and Operational Rigor:
Maintain precise account documentation and intake records support specific commercial bundle models and oversee billing invoicing and financial alignment. Lead planning efforts for RF requirements venue blueprints and coordinated deployment strategies across multiple sites.
Performance Tracking and Ecosystem Enablement:
Enable account governance through detailed activity tracking performance reporting and continuous optimization of intake and delivery processes to ensure scalability compliance and service excellence.
Value Proposition
By converting complex bespoke demands into disciplined repeatable and compliant operational motions the Customer Sales Success Intake Specialist plays a critical role in protecting T-Mobiles brand commercial outcomes and delivery excellence on a global stage. This role consistently delivers a premium enterprise customer experience while enabling T-Mobile to operate at Olympic-scale complexity with precision speed and confidence.
Job Responsibilities:
- Serve as the primary point of contact for a highly strategic single customer affiliates sponsors partners and athletes managing ongoing communication and relationship coordination
- Lead intake of customer partner and athlete requests clarifying scope requirements timelines and service expectations
- Proactively communicate status updates risks and resolution paths to customers and partners
- Manage intake workflows project tracking and cross-functional coordination with Sales Operations Finance Legal and Program Management teams
- Support billing invoicing validation account reconciliations and resolution of account-related inquiries
- Develop and maintain account activity reports intake metrics and operational performance summaries
- Provide light project management support for complex or multi-workstream initiatives
- Maintain accurate account documentation intake records and compliance with operational requirements
Education and Work Experience:
- Bachelors Degree Business Engineering Applied Science Finance (Preferred)
- Plus 3 years of related experience OR advanced degree with 1 year of related experience OR equivalent combination (Required)
Knowledge Skills and Abilities:
- Customer Engagement Ability to manage professional relationships with enterprise customers partners and stakeholders (Required)
- Intake & Process Management: Strong capability to translate requests into structured operational workflows (Required)
- Communication Clear verbal and written communication with both external customers and internal teams (Required)
- Project Coordination Ability to manage timelines dependencies and multi-team execution (Required)
- Problem Solving Ability to resolve complex non-standard customer and operational issues (Required)
- Analytics & Reporting: Experience producing account activity reports and operational metrics (Required)
- Microsoft Office Proficiency in Excel PowerPoint Word and reporting tools (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Grow Your Career. Grow With One Join Us #WeAreOne We are driven. We are family. We are One. When you join MobileOne, you join a team of friends who work as hard as they play. You’ll learn how to be a leader, make bank, and most importantly, have fun along the way. With over 200 […] ... View more
