IT Help Desk Technician (74222)
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Job Location:
Tallahassee, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Centurion is proud to be the provider ofcomprehensive healthcare services to Department of Corrections.
We are currently seeking a full-time Technical Support Specialist1to join our IT Teamlocated in Tallahassee Florida.
The Technical Support Specialist I position will be based out of Tallahassee FL and will be the first level of technical support provided to our end users. Support tickets will be received by both phone and email. Responsibilities include but not limited to; troubleshooting and resolving computer printer software and network related issues. Basic technical knowledge and troubleshooting skills are required.
Qualifications
Associates in Information Technology preferrednot required
1-2 years providing IT support to end users
Understanding of networking services such as DNS DHCP and ability to troubleshoot basic connectivity problems
Experience with administration of Active Directory implementing and troubleshooting Group Policy and AD topologies
Experience with administration of Office 365 and Office product suite
General knowledge of electronics PC architecture and operating systems
Experience with current Windows OS
Demonstrated expertise in Remote Desktop Management PC troubleshooting configuration and maintenance and printer troubleshooting.
Working knowledge of a range of diagnostic utilities including application error and system event logs review to include ping traceroute ipconfig and PsExec
Understanding of VoIP technologies administration and troubleshooting
Currently hold or be willing and able to obtain the following certifications within designated timeframe after onboarding:
ITIL Foundation
CompTIA A
CompTIA Net
Excellent communication skills both written and verbal
Resourceful and able to take initiative in a dynamic environment
We offer excellent compensation and comprehensive benefits for our full-time team members including:
- Health dental vision disability and life insurance
- 401(k) with company match
- Generous paid time off
- Paid holidays
- Flexible Spending Account
- Continuing Education benefits
- Much more...
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
