Staff Product Designer, Fintech
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Job Location:
Cambridge, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
693249
HubSpots mission is to help millions of organizations grow better and were looking for a Staff Product Designer who can make an impact by shaping the end-to-end AI-first customer journey for credits usage purchasing and billing. This work will be a key driver of discovery and education to usage and billing management translating complex usage and pricing mechanisms into intuitive experiences that drive customer success and business expansion.
This is a high-impact systems-level design role where prototyping is how we think communicate and align across complex products. Fintech delivers key business and customer workflows that shape how HubSpot delivers value to its customers and partners. As we move toward an AI-native future this role ensures using credits-based workflows and features feel seamless cohesive and deeply human. Prototyping and vision-setting is how youll leadby showing what the future looks like and inspiring others to build it.
What youll do:
- Lead the design vision for the full credits usage experience across discovery configuration usage and support. This is a highly complex program and a new motion for how Hubspot monetizes value so you should be experienced leading design projects across a complex multi threaded surface area.
- Prototype early and oftento explore align and de-risk ideas before theyre built. Use prototypes as the primary tool for storytelling and strategy alignment across PM Eng and Fintech stakeholders.
- Weave cohesive experiences across product surfaces partnering closely across groups in Fintech and our internal stakeholders core product and platform teams.
- Apply deep systems thinking consistency scalability and usability across internal systems and able to translate complexity into simplicity in end-user touchpoints.
- Drive product strategy through journey mapping service blueprints and high-fidelity prototypes that shownot tellthe future experience.
- Mentor designers across the org to elevate craft designing with and for AI prototyping maturity and systems literacy.
- Measure design impact through metrics tied to usage adoption revenue and CSAT.
- Advocate for both users and builders ensuring HubSpot credits is approachable and cohesive from purchase through billing. delivers value for customers and partners alike.
You might be a fit if you
- Have experience designing complex SaaS or platform experiences particularly in the monetization or financial systems space.
- Have led end-to-end experiences that cross multiple surfaces or product areas ensuring connectivity and consistency are designed and upheld.
- Are an expert in AI-first and interactive prototyping (Figma Lovable or code-based tools) and use prototypes to think through and communicate systems. Bonus points for demonstrating anything youve built from scratch using AI tools just to learn.
- Are a systems thinker who naturally simplifies complex architectures into clear connected experiences.
- Thrive in ambiguous cross-functional environments and can operate independently to set direction.
- Have both enterprise and consumer grade design experience around billing and payments systems CPQ and/or usage-based platforms.
- Have strong product senseyou understand how design decisions influence adoption retention and long-term ecosystem health.
- Are excited by AI and automation and curious about how AI agents reshape platform experiences and are deep curiosity about MCPs agentic buying and AEO will reshape software purchasing in the years to come.
- Care deeply about craftfrom conceptual frameworks down to polished interactions.
How youll grow:
- Youll help shape HubSpots AI-native monetization strategy that transform credits from just a cost center into a centralized growth lever for customers.
- Youll influence patterns and frameworks across UX.
- Youll collaborate directly with product and design leadership to innovate and align all facets of purchasing UX with our AI-native platform experience.
- Youll grow as a design strategist influencing product direction through experience visualization.
How well measure success:
- Renewals due to spend-to-value comprehension
- ARR revenue for install base using credits
- Velocity of teams delivering new credits features using our credits library
- CSAT/UX task success on key usage and purchasing flows
- Support tickets related to usage payments and billing
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates but all hiring decisions are always human. More information can be found here. By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.
Required Experience:
Staff IC
Key Skills
- InVision
- Interaction Design
- Ux
- Usability
- Visual Design
- Design Thinking
- Zeplin
- User Research
- UI
- IOS
- Figma
- Sketch
About Company
HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.
