Desktop Support Technician

GLOBAL Recruitment Solutions LLC

Job Location:

Oshkosh, NE - USA

Hourly Salary: $ 25 - 30

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Desktop Support Technician Enterprise IT Support

Location: Oshkosh WI

Schedule: 1st Shift MondayFriday Standard Business Hours

Contract Duration: Through 12/31/2026 (Extension Possible)

Pay: $25$30/hour

Work Authorization: U.S. Citizenship Required

We are seeking a customer-focused Desktop Support Technician to join a collaborative enterprise IT support team supporting end users across a national organization. This role is ideal for IT professionals who enjoy hands-on troubleshooting resolving technical issues and providing high-quality support in a fast-paced environment.

You will play a key role in maintaining operational excellence by supporting hardware software and end-user technology while ensuring timely ticket resolution and strong stakeholder communication.

Key Responsibilities

Provide day-to-day technical support for enterprise end users including hardware software and device troubleshooting

Diagnose and resolve desktop laptop and peripheral issues (PCs laptops iPads USB encryption devices etc.)

Support break-fix imaging IMAC (Install Move Add Change) and incident response activities

Troubleshoot basic network connectivity AV equipment telephony (Cisco/Avaya) and OT-related devices

Document incidents requests and resolutions within a ticketing system (ServiceNow or similar)

Respond to escalated tickets from the Service Desk and ensure timely issue resolution

Support Microsoft 365 applications including Outlook Teams OneDrive Excel Word and PowerPoint

Participate in small IT projects and operational improvement initiatives

Contribute to helpdesk documentation SOPs and knowledge base materials

Engage directly with stakeholders to provide excellent customer service and communication during incident response

Required Qualifications:

2 years of experience in Desktop Support IT Support Helpdesk or a similar end-user support role

Hands-on experience troubleshooting hardware and software issues for end users

Strong customer service communication and problem-solving skills

Experience with operating systems hardware support and IT service management processes (ITSM/ITIL)

High School Diploma with relevant certifications or an Associates Degree in IT or related field

Preferred Qualifications:

Experience supporting users in a manufacturing or enterprise environment

Familiarity with ticketing systems (ServiceNow or similar)

Exposure to ITIL processes and structured incident management

Bachelors Degree in Information Technology or related field

Work Environment & Team

Onsite role supporting a team of approximately 12 IT professionals

Collaborative ticket-driven environment with varied daily technical challenges

Support users across multiple locations nationwide

Stable long-term contract with potential extension based on performance and business needs

Why This Role Stands Out

High-impact enterprise IT support role with broad technical exposure

Opportunity to work on both operational support and small IT projects

Consistent schedule with no travel requirements

Strong team environment with opportunities to expand technical skills and cross-train

This position is well-suited for Desktop Support Technicians IT Support Specialists or Helpdesk Analysts looking to grow their experience within a structured enterprise IT environment.

Desktop Support Technician Enterprise IT SupportLocation: Oshkosh WISchedule: 1st Shift MondayFriday Standard Business Hours Contract Duration: Through 12/31/2026 (Extension Possible) Pay: $25$30/hour Work Authorization: U.S. Citizenship Required We are seeking a customer-focused Desktop Support...