Disputes Manager (m-f-d)
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Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Scope
AtFSC International we believe forests are more than landscapes they are livelihoods cultures ecosystems and the foundation of a sustainable future.
As the worlds most trusted forest certification system FSC brings together environmental social and economic interests to protect forests and the people who depend on them. Our work reaches across continents cultures and communities and our credibility depends on integrity transparency and accountability.
That is why our System Integrity Unit plays such a critical role and why we are now looking for an experiencedDisputes Manager (m-f-d) to help safeguard FSCs mission where it matters most: in complex high-stakes situations that directly affect people and forests.
Your Impact
As Disputes Manager you will be at the heart of FSCs integrity framework. Your work will have real-world consequences for forest landscapes Indigenous Peoples workers communities and responsible businesses worldwide.
You will:
As the worlds most trusted forest certification system FSC brings together environmental social and economic interests to protect forests and the people who depend on them. Our work reaches across continents cultures and communities and our credibility depends on integrity transparency and accountability.
That is why our System Integrity Unit plays such a critical role and why we are now looking for an experiencedDisputes Manager (m-f-d) to help safeguard FSCs mission where it matters most: in complex high-stakes situations that directly affect people and forests.
Your Impact
As Disputes Manager you will be at the heart of FSCs integrity framework. Your work will have real-world consequences for forest landscapes Indigenous Peoples workers communities and responsible businesses worldwide.
You will:
- Navigate sensitive disputes involving environmental and human rights
- Balance competing stakeholder perspectives with fairness and professionalism
- Strengthen FSCs complaints and dispute resolution systems
- Contribute to continuous improvement of FSC policies and procedures
Main Roles & Responsibilities
- Manage dispute cases under FSCs Policy for Association including initial assessments investigations stakeholder engagement communications and decision-making processes.
- Oversee FSCs complaints mechanism ensuring alignment with FSCs normative framework and internationally recognized standards.
- Handle General Complaints and Appeals as assigned.
- Analyze dispute cases to identify systemic gaps and contribute to policy and procedural improvements.
- Conduct stakeholder mapping and support inclusive respectful engagement processes.
- Manage and further develop tools for dispute handling such as risk screening and case tracking systems.
- Collaborate closely with internal experts and external partners to resolve disputes and strengthen system integrity.
- Prepare clear well-structured reports briefings and recommendations to support leadership decision-making.
- Contribute to additional projects and initiatives within Case Management as needed.
Your profile
Education & Background
- University degree or equivalent experience in law environmental governance dispute resolution human or environmental rights international relations or a related field.
- At least 5 years of relevant professional experience.
- Proven experience managing complaints and disputes particularly related to:
- Forest management and conversion
- Human Indigenous and customary rights
- Workers rights and vulnerable groups
- Illegal trade or high-risk supply chains
- Strong stakeholder management skills in high-pressure or sensitive contexts.
- Knowledge of the UN Guiding Principles on Business and Human Rights.
- Experience designing managing or improving procedures and workstreams.
- Excellent analytical organizational and problem-solving skills.
- Ability to manage multiple priorities with accuracy and diligence.
- Project management experience and a results-oriented mindset.
- Excellent written and verbal communication skills.
- Fluency in English (spoken and written).
- Spanish and/or French are a strong asset.
- Confident use of MS Office.
- Experience with databases and CRM systems (e.g. Salesforce).
- Experience working in multicultural international environments.
- Background in or collaboration with NGOs or non-profit organizations.
- Strong alignment with FSCs mission and values.
- Cultural sensitivity and respect for diverse perspectives.
- Professional integrity and the ability to represent FSC with authority and credibility.
Why us
- Be part of a globally respected organization shaping the future of sustainable forestry.
- Work with a diverse international team representing 60 nationalities.
- Join a global FSC community of over 400 forest stewards.
- Enjoy meaningful professional development opportunities and continuous learning.
- Live and work in Bonn Germany a vibrant international city and UN hub close to nature.
- Benefit from 30 days of annual leave flexible work arrangements and a healthy work-life balance.
- Relocation support available if applicable.
The Fine Print
- Location: Bonn Germany
- Working hours: Full-time (40 hours/week); part-time (min. 80%) possible
- Contract: Temporary 18 months (this is a maternity leave cover)
- Start date: As soon as possible
- Travel: Occasional
How to Apply
- Apply via our website with your CV in English
- Please do not include a photo
- Applications will be reviewed on a rolling basis
About us
Welcome to FSC!
The Forest Stewardship Council (FSC) is a globally recognized non-profit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs consumers and businesses FSC is leading the way in ensuring the long-term health and resilience of the worlds forests.
The Forest Stewardship Council (FSC) is a globally recognized non-profit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs consumers and businesses FSC is leading the way in ensuring the long-term health and resilience of the worlds forests.
Required Experience:
Manager
Key Skills
- Children Activity
- Customer Service
- B2C
- Ale
- JavaScript
- Asic
About Company
Welcome to FSC! The Forest Stewardship Council (FSC) is a globally recognized non-profit organization at the forefront of promoting sustainable forestry. With over 150 million hectares of certified forests and a trusted reputation among NGOs, consumers, and businesses, FSC is leading ... View more
