Product Support Specialist – R&D Product Support
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
What to Expect
As a Product Support Specialist (PSR) within the Brainlab R&D Product Support division you will join an international and multidisciplinary team dedicated to advancing our mobile platforms and digital OR this role you are the crucial link between R&D Product Management and the global Support Organization ensuring that Brainlab medical devices are reliable serviceable and continuously improving throughout their entire lifecycle.
You will be part of the R&D Product Support team a group of Product Support Specialists who share a unified mindset common processes and a collaborative approach. Together we support a diverse portfolio spanning Robotics Image Guided Surgery systems Digital OR components and the Brainlab Instrument portfolio. Our multidisciplinary expertise enables us to drive service readiness product quality and customer satisfaction across multiple product lines.
Your work drives real impact: the knowledge you transfer the insights you provide and the improvements you champion help shape daily clinical workflows in hospitals worldwide.
You will play a central role in the development release and postsales phases of our productscontributing to design input driving service readiness and delivering expert 3rdlevel support for Brainlab hardware devices globally.
Your Responsibilities
3rd Level Support & CrossFunctional Interface
- Act as the primary interface between R&D Support and Quality Management for all support-relevant topics.
- Provide expert 3rdlevel technical support for Brainlab hardware products.
- Gather and consolidate product support requirements from internal and external stakeholders (R&D teams service teams etc.).
- Contribute actively to design input discussions to ensure robust service-friendly product designs.
Complaint Handling & CAPA
- Serve as technical investigator or responsible owner for complaints and CAPAs within your product area.
- Coordinate and prioritize investigation activities such as indepth inspections and special repair analyses.
- Identify trends and recurring issues and drive corrective and preventive actions.
Knowledge Transfer & Product Improvements
- Lead the transfer of product knowledge from R&D into the global Support Organization.
- Collect evaluate and channel feedback from the field suppliers and support teams to support continuous product improvement.
- Initiate product changes based on technical trends complaint insights or supplier feedback.
- Maintain deep expertise in your assigned product portfolio.
Qualifications :
- Degree in Engineering or a related technical field plus 3 years of professional experience.
- Solid understanding of IT networks cybersecurity and troubleshooting. Work experience or hands-on with IT systems is a plus
- Strong analytical skills creativity and enthusiasm for technology.
- Comfortable in hands-on situations requiring hand tools.
- Proactive structured and reliable work style with strong problemsolving abilities.
- Proficient in communicating engineering topics into non-engineering environments.
- Ability to manage multiple parallel tasks with high attention to detail.
- Strong communicator with the ability to collaborate across functions and cultures.
- Team-oriented but also comfortable working independently.
- Fluent in written and spoken English.
- Experience in medtech company is a plus.
- Experience with IEC 60601x or MDR (EU Regulation 2017/745) is a plus.
Additional Information :
- A mutually-supportive international team
- Meaningful work with a lasting impact on medical technology
- 30 vacation days plus December 24th and December 31st
- Flexible working hours as well as hybrid work model within Germany
- Bike leasing via cooperation partner BikeLeasing
- Parking garage and safe underground bike storage
- Award-winning subsidized company restaurant and in-house cafes
- Variety-rich fitness program in our ultra-modern 360m2 company gym
- Regular after work team and company events
- Comprehensive training and continuing education opportunities
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.Serving physicians, medical professionals and patients i ... View more
