Applications Engineer

The role at a glance:
Biamp a leading manufacturer of professional electronics for use in the installed audio and
video communications market is currently recruiting for a new Applications Engineer to join our
highly regarded European Customer Experience team.
Biamp Applications Engineers assist customers with technical questions product and design
problems technical training and occasional site visits. The position will require daily interaction
with Biamp customers consultants and sales representatives dealing with a variety of complex
technical issues.

How youll contribute:

• Provide expert and friendly technical support to Biamps customers by phone email and chat

• Provide commissioning optimization and design assistance

• Troubleshoot a range of technical issues to an advanced level including occasional site visits

• Coordinate returns and repairs of Biamp products as needed

• Document and escalate issues to engineering or other departments as required

• Conduct customer trainings

• Test and document new products

• Contribute to Biamps online knowledgebase

• Assist or attend tradeshows

• Other duties as assigned by your supervisor

The successful candidate should have:

• Minimum 4 years experience in the Audio/Video/Control Systems industry

• Relevant degree or professional qualifications desirable

• Good foundational knowledge of audiovisual systems and solutions

• Proven system design implementation and troubleshooting skills

• Good understanding of control and media networking

• Good technical presentation and training skills

• Strong verbal and written communication skills

• A serious and enthusiastic desire to provide reliable customer service

Work Environment:

• Biamps UK office located in central Brighton

• Occasional travel within the UK or Europe

Who is Biamp

We make the worlds most extraordinary audio and video solutions. For over 40 years Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues we empower true human connection in every space.

As we grow to meet our customers needs and evolve to address the challenges of tomorrow one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences.

About our company:

At Biamp we believe the employment relationship should be reciprocal. We want you to love your job and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear explicit decision making believe in taking calculated risks and celebrate tough decisions even when they dont succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.