Salesforce Business Analyst
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Job Summary
Role Overview
Youre a Salesforce Business Analyst who loves turning messy complex business needs into clean scalable Salesforce this role youll be the key link between stakeholders and the Salesforce engineering team owning requirements end-to-end across Service Cloud Sales Cloud and Experience Cloud.
Youll spend your time understanding how the business really works designing smart configurations using objects flows and automation and making sure what gets built in Salesforce is clear testable and delivers real value. Youll work in a global Agile environment partnering with teams across APAC EMEA and the US and have a direct impact on the quality reliability and usability of the Salesforce platform that powers the business.
Heres a breakdown of what youll do (not all of it just the important stuff)
- Lead requirement discovery across Service Cloud Sales Cloud and Experience Cloud and translate needs into Salesforce-led solutions.
- Turn business requirements into clear testable user stories in Jira with strong acceptance criteria and supporting documentation.
- Collaborate closely with Salesforce developers and testers to reduce ambiguity minimise rework and keep delivery on track.
- Review and refine Salesforce configuration (objects fields flows validation rules automations) to align with business processes and data model.
- Support and sometimes execute testing ensuring stories meet the definition of done and are ready for deployment.
These are the essentials youll need to get an interview
- At least 3 years working specifically as a Salesforce Business Analyst (not just a general BA role).
- Hands-on experience with Salesforce Service Cloud and Sales Cloud including configuration standard/custom objects flows and data model.
- Solid understanding of Salesforce automation tools (Flows Process Builder validation rules) and how they support end-to-end business processes.
- Ability to read and interpret Salesforce metadata and understand core deployment concepts enough to explain technical constraints and options to stakeholders.
- Experience working in Agile teams using Jira for managing user stories subtasks and acceptance criteria.
- Strong written and verbal communication skills with the ability to work independently and drive clarity among diverse stakeholders.
It would be great if you had these too but well support you if you dont
- Exposure to CPQ RevOps CLM or e-signature tools such as DocuSign in a Salesforce context.
- Experience in a global SaaS environment working with distributed teams and stakeholders.
- Familiarity with Salesforce deployment tools (for example Gearset or Copado) or relevant Salesforce certifications (Administrator Business Analyst or similar).
About Us
Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.
Learn more or follow us onLinkedInandFacebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
- We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
- Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.
Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Required Experience:
IC
Key Skills
About Company
Diligent, a modern governance company, is the only comprehensive governance software provider featuring tools to improve and simplify modern day governance.
