Senior Manager, Product Management, AWS Boost

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Were looking for an experienced Senior Manager Product Management to join our AWS Boost team and lead the development of our unified data center operations this role youll own the end-to-end product lifecycle for technical features that impact thousands of data center technicians and the global AWS infrastructure they maintain.

The ideal candidate combines deep technical knowledge of data center operations with strong business acumen. You should be comfortable diving deep into technical architectures while maintaining a clear focus on improving efficiency safety and reliability in our data centers. Youll need to effectively influence across organizations like Data Center Operations (DCO) Data Center Engineering (DCE) and AWS Service Teams to build consensus on complex technical decisions and drive execution through multiple engineering teams.

This role offers the opportunity to: 1/ Drive strategy and execution for AWS Boost 2/Work with the latest technologies that power the backbone of AWS infrastructure 3/ Make decisions that directly impact technician experience and operational efficiency 4/ Influence the direction of significant technical investments in data center automation and 5/ Build and launch features used by thousands of technicians across our global data center footprint

If youre excited about solving complex technical challenges in data center operations driving innovation in infrastructure management and delivering exceptional experiences for our technicians we want to hear from you.


Key job responsibilities
Product Strategy & Vision: You will define and own the product strategy vision and roadmap for AWS Boost and drive product discussions with executives and stakeholders regarding vision goals and tenets. You will contribute to operational planning and business reviews (OP1/QBR/MBR) and make data-driven decisions to influence technical priorities and business strategy.

Technical Leadership: You will partner with engineering teams to evaluate the technical feasibility and architectural decisions of product design assess the impact of emerging technologies on product features and use cases and identify/address technical limitations that affect product scale performance and/or innovation.

Customer Focus & Execution: You will work backwards from customer needs to define clear product requirements lead market research and usability studies to validate product decisions drive constructive dialogue between business stakeholders and engineering teams and make smart trade-offs between time effort and features.

Process & Communication: You will create clear product documentation including PRFAQs specifications and strategic narratives. Your team will develop product materials and training content establish/simplify processes to ensure the product meets customer needs and create mechanisms for measuring and reporting product performance.

A day in the life
Your morning kicks off with a rush of excitement as you check the AWS Boost dashboard and discover your teams latest workflow update has slashed completion times by 3 minutes across thousands of daily operations - a win worth celebrating with your team during stand-up. The day accelerates as you bounce between feedback sessions with technicians testing your latest features white-boarding integration solutions with the Workforce Management team and diving into a technical architecture discussion where your distributed systems knowledge helps solve a thorny integration challenge thats been stumping even your principal engineers.

By afternoon youre analyzing usage data that reveals surprising mobile adoption patterns in newer facilities - an insight that immediately reshapes your roadmap priorities - before confidently presenting to senior leadership how your work planning feature will reduce unsellable time by 8% across the global AWS infrastructure. Just as youre wrapping up plans for tomorrows data center site visit (where youll get to don safety gear and observe the Parts Removal workflow in action) a Slack message pops up from a technician in Singapore thanking your team for making their work actually enjoyable for once - the perfect end to a day where your decisions directly impact how thousands of people maintain the digital infrastructure powering much of the worlds internet.

About the team
AWS Boost maximizes the capacity which is available online to our customers at the least amount of operational expenditure while protecting our operations teams and customers from safety security availability and compliance risks. Data center technicians use Boost to discover plan and execute work. They also learn about and acquire new skills that increase the scope of work they can perform. Data center managers come to Boost to monitor prioritize assign and audit work. AWS Service Owners come to Boost to request work and receive feedback on its progress towards completion. They want capacity available and (back) in service quickly safely and frugally. Our services drive this outcome by matching incoming requests with the ideal set of instructions allocating the needed materials and providing Data Center Operators with the tooling needed to plan schedule and audit the work. Procedures performed using our technology generate predictable repeatable outcomes that builders use to baseline workflows for continuous improvement and increase systematic control of processes through automation.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- 6 years of team management experience
- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product

- Experience delivering consumer software products and services in a high growth environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 197900.00 - 267800.00 USD annually