Summer Conference Services Assistant (77563)

Overview

During the summer conference season the Office of Conference Services (OCS) coordinates with outside organizations to host events and programs on campus. These rentals include conferences athletic programs film productions social events performances commencements and both day and residential camps.

OCS is responsible for planning logistics organizing set-ups and coordinating with internal departments while providing exceptional customer service. The office ensures timely and effective communication between clients and campus partners. The goal is to deliver a positive experience for all guests while protecting the interests of the University.

Duties and Responsibilities

• Understand administer and uphold OCS policies and procedures
• Serve as a liaison between OCS and internal and external clients
• Assist with preparation and light housekeeping duties in residence halls including making beds and conducting room inspections to prepare for guest arrivals
• Assist with facilities set-ups for conferences programs and other events
• Prepare organize and maintain OCS inventory including the linen exchange program
• Greet summer groups and assist with check-in and check-out troubleshoot issues and provide customer service support
• Perform room inspections and assist with closing residence halls after group departures
• Run errands and deliver event-related items on campus
• Conduct daily classroom and event space inspections
• Update the daily OCS log
• Provide on-call service for overnight guests
• Serve as a liaison for OCS during summer programs and group activities
• Perform additional duties as assigned (some light to medium lifting may be required)

Qualifications

• Must be available for employment throughout the summer conference season:June 1 2026 August 15 2026
• Must attend mandatory pre-season training sessions (date TBD)
• Previous summer conference experience preferred but not required; strong customer service or hospitality experience is highly desirable
• Ability to live on campus for the duration of the summer conference program is preferred but not mandatory
• Must participate in on-call phone duty rotations
• Excellent writing and organizational skills with the ability to communicate effectively with staff guests and members of the Iona community
• Proactive responsible punctual and able to work independently and as part of a team
• Strong attention to detail sound judgment and ability to identify and resolve issues
• Demonstrated commitment to taking ownership of responsibilities and completing tasks in a timely manner with limited supervision
• Basic computer skills including experience with Microsoft Office
• Ability to work a flexible schedule including some evening and weekend hours
• Staff are entitled to a 30-minute unpaid break for shifts of six consecutive hours

About Iona University/EEO language

Founded in 1940 Iona University is a masters-granting private Catholic coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Ionas 45-acre New Rochelle campus and 28-acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4000 students and an alumni base of more than 50000 around the world Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice peace and service. Iona is highly accredited offering undergraduate degrees in liberal arts science and business administration as well as Master of Arts Master of Science and Master of Business Administration degrees and numerous advanced certificate programs. Iona students enjoy small class sizes engaged professors and a wide array of academic programs across theSchool of Arts & Science;LaPenta School of Business;NewYork-Presbyterian Iona School of Health Sciences; andHynes Institute for Entrepreneurship & Innovation. Iona also continues to be recognized in prestigious national rankings. Most recently for 2025 Iona has been named one of the nations best colleges by The Princeton Review The Wall Street Journal Forbes and others. Additionally U.S. News & World Report recognized Iona as one of top colleges for social mobility in the country while Georgetown Universitys Center on Education and the Workforce (CEW) ranked an Iona degree in the top 5 percent nationally for long-term return on LaPenta School of Business meanwhileis also accredited by AACSB International a recognition awarded to just 6 percent of business schools worldwide.

Iona offers a comprehensive benefits package to all full-time employees that includes medical dental and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off. For more information on our benefits and working at Iona visit the Human Resources section of our website.

Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees and does not tolerate discrimination based on any legally protected characteristic under applicable federal state or local laws. As an equal opportunity employer Iona University encourages applications from qualified candidates who reflect the wider world in which we live.