DME Dispatcher
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Job Location:
Venice, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Tidewell Hospice a part of Empath Health is seeking a DME Dispatcher to manage orders for durable medical equipment (DME) and dispatch drivers for delivery service and pickup up of equipment. The dispatcher communicates with the patient caregiver and members of the interdisciplinary team (IDT) to keep them informed and resolve problems as they arise. The incumbent will demonstrate leadership by fostering staff development facilitating teamwork and supporting the delivery of exceptional patient care to meet the organizations vision mission and goals.
Since 1980 Tidewell Hospice has proudly served families across southwest Florida with compassionate dignified care. As a member of Empath Health we help patients with advanced illness live meaningfully while supporting their families with warmth expertise and respect.
What Youll Do
- Manages all daily routing and scheduling for deliveries pickups repairs. Balances assignment of work to Driver/Techs for efficiency and optimal patient service. Facilitates resolution of route exceptions (weather delays accidents etc.) Logs notes to provide transparent communication.
- Screens orders for accuracy and completeness. Communicates with IDT to clarify concerns.
- Communicates with patients and caregivers to inform of orders establish delivery timeframes and screen for delivery readiness.
- Manages inbound and outbound department calls.
- Maintains accurate paperwork monitors assigned reports and ensures compliance with regulatory requirements.
- Collaborates with Pharmacy and DME Driver/Techs to provide support and guidance.
- Work schedule: Monday Tuesday and Wednesday 12pm-9pm; Saturday and Sunday 8am-5pm
Why Join Empath Health
- Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
- Benefits & Wellness: Medical dental vision life insurance retirement with company match plus wellness programs to support your mind and body.
- Industry-Leading PTO: 5 weeks to rest recharge and live your Full Life.
- Grow Your Career: CEU support tuition reimbursement and advancement opportunities.
- Make a Difference: Join a mission-driven team dedicated to kindness compassion and Full Life Care for All.
What Youll Need
- Education and/or Experience: High school diploma or general education degree (GED); minimum 4 years DME experience preferred.
- Working knowledge of area streets.
- Excellent communication and organization skills with attention to detail.
- Must be able to set priorities assist Driver/Techs in routing of daily deliveries time stops etc.
- Excellent customer service skills with the ability to think quickly and remain composed in a busy office environment.
- Basic computer skills (Microsoft Office web applications mobile devices).
- Some experience with or basic knowledge of the healthcare industry.
What Youll Find at Empath Health
Unified in empathy we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida including hospice home health grief care geriatric primary care elder care (PACE) HIV and sexual health (EPIC) and dementia support.
Full Life Care means caring for the whole person body mind and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen supported and valued at every stage of life.
At Empath Health youll find purpose partnership and possibility in a culture where compassion drives excellence and every team member helps make lifes journey more meaningful.
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
RJ Young partners with organizations to provide innovative office & IT technology, helping them streamline operations, boost productivity, and security.
