Customer Service Executive

Role Overview

Were looking for a proactive and customerfocused Internal Account Executive to act as the main point of contact for our clients and manage their accounts daytoday. The role involves close collaboration with internal teams including Sales Studio Commercial Planning Materials Production Technical and Despatch to ensure smooth delivery of customer requirements.

This is a permanent role working full time 8.30am - 5pm Monday - Friday.

Key Responsibilities

• Manage customer accounts and provide a high standard of service across calls emails and enquiries

• Maintain accurate records across CRM systems trackers and internal folders

• Coordinate with internal and external teams to support order processing and issue resolution

• Communicate clearly and professionally with customers and colleagues across all channels

• Meet individual KPIs and contribute to team performance

• Attend internal meetings as required

• Ensure high attention to detail to maintain quality and minimise errors

• Follow established processes and procedures consistently

• Provide cover for holidays sickness reception and occasional Saturday mornings on a rota

• Use Excel ERP systems and Microsoft Office confidently

What Were Looking For

Were seeking someone who is highly organised customerfocused and confident managing multiple tasks at pace. The ideal candidate will be an excellent communicator who can build strong relationships with customers and work collaboratively with a wide range of internal teams. A keen eye for detail a proactive approach to problemsolving and the ability to follow processes accurately are essential.

Youll thrive in a busy environment stay calm under pressure and be comfortable switching between tasks as priorities change. Strong IT skills particularly in Excel ERP systems and the wider Microsoft Office suite are important. Flexibility to support the team with holiday sickness and reception cover including occasional Saturday mornings on a rota is also required.

What we can offer you!

• Medicash scheme our employees are covered for contributions towards dental treatment both accidental and routine specialist diagnostic tests and scans and even complimentary therapies. For a small monthly fee you can also add your partner and children to the scheme.
• Salary sacrifice Pension Access to Salary sacrifice pension scheme or as above. Members of the pension scheme are also provided with the details of an independent financial advisor upon commencement of their employment should they wish to contact them at any time in addition the independent financial advisors come to the Burnley site a few times a year to provide face to face advice for individuals.
• Company sick pay scheme Dependent on successful probation
• Enhanced Maternity / Paternity pay dependent on length of service (2 years)
• EAP Scheme 24 / 7 counselling and advice on issues such as Financial relationship issues health issues etc.
• Benefits Hub Coveris employees have exclusive access to Benefit Hubs discount marketplace which includes discount codes cashback money off and more.
• Attendance bonus scheme (discretional)
• Free parking onsite