Bilingual Case Coordinator, New Business

Manulifes Insurance unit is a major provider of insurance and investment solutions designed to meet the diverse financial needs of Canadian collaboration with independent financial advisors across the country we offer a range of innovative wealth and protection solutions including segregated funds mutual funds annuities guaranteed interest contracts individual life insurance and one of the industrys most comprehensive living benefits portfolios which includes critical illness insurance long-term care insurance and disability insurance.

Manulifes Individual Insurance team currently has an opportunity for a New Business Coordinator. The primary responsibility of this role is to provide proactive support to corporate account offices national accounts independent advisors and clients as well as collaborating with internal departments to ensure insurance applications are processed efficiently and within established timelines.

Position Responsibilities:

• Build strong personalized relationships and provide exceptional support as the main point of contact throughout the new business process up until the issuance of the insurance coverage. - Proactively follow up on all pending cases to meet service standards.

• Anticipate client needs and make outbound calls send emails or issue new business notifications to keep them informed of important updates.

• Take full ownership of assigned cases understand their urgency level and help resolve obstacles that may delay processing.

Required Qualifications:

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Outstanding written and verbal communication skills.

• Demonstrated customer service experience with the ability to communicate clearly concisely and professionally at all management levels.

• Ability to adapt to different learning styles.

• Proficiency with Microsoft tools (including AI tools).

Preferred Qualifications:

• Demonstrated customer service experience with the ability to communicate effectively and professionally at all levels of management. - Strong team spirit and excellent interpersonal skills. - High adaptability and comfort in a constantly evolving environment.

• Ability to influence persuade and guide others effectively.

• Ability to recognize situations requiring exceptions and escalate them appropriately to ensure superior service. - Strong research abilities problem identification skills and contribution to solutions. - Excellent organizational skills and attention to detail.

• Knowledge of individual life insurance terminology and products (an asset).

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.