Senior Digital Operations Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Class Valuation a leading tech-enabled and industry leading appraisal management company (AMC) since 2009 is seeking a SeniorDigital OperationsSpecialist!
Do you want to be a part of the future of appraising and help to support our innovative Digital Operations team If so Lets get to work!
Join a team dedicated to modernizing the industry by bringing together the best people processes and technology to strengthen appraiser independence. Help us build the future of our profession!
SCHEDULE NOTE:10am - 6pm EST Monday-Friday (one saturday a month rotated amongst team)
WORK LOCATION:
This role is Michigan-based.
Remote: Available for team members residing outside the Troy MI area
Hybrid: Troy-based team members work a hybrid schedule with in-office Wednesdays
This role is Michigan-based.
Remote: Available for team members residing outside the Troy MI area
Hybrid: Troy-based team members work a hybrid schedule with in-office Wednesdays
PURPOSE OF JOB:
As a Senior Digital Operations Specialist you will play a critical role in overseeing and advancing the digital appraisal workflow from order inception through final report delivery. This senior-level position is responsible for ensuring optimal performance across key performance indicators (KPIs) delivering superior client service and supporting the adoption and evolution of digital appraisal solutions. Acting as both a subject matter expert and a key liaison between internal teams clients and vendor partners you will contribute to innovation process improvement and operational excellence within our digital operations team.
RESPONSIBILITIES:
Essential Tasks:
- Serve as a subject matter expert (SME) for digital appraisal workflows technologies internal procedures and vendor panels.
- Proactively manage digital pipelines in alignment with company KPIs including turn time quality scores revenue and customer engagement metrics.
- Maintain exceptional communication with clients vendors and internal teams through system messaging email and phone ensuring clear and professional correspondence at all times.
- Monitor and manage multiple task queues shared inboxes and phone lines providing timely follow-up and resolution.
- Review and validate fee requests to ensure consistency with company standards.
- Collaborate cross-functionally to resolve operational challenges and implement improvements to service delivery.
- Mentor and support junior team members fostering a collaborative and high-performing team environment.
- Lead or support strategic initiatives aimed at enhancing digital process efficiencies and client satisfaction.
- Provide feedback to leadership regarding trends gaps and opportunities for improvement within the digital operations workflow.
- Demonstrate adaptability in a fast-paced evolving digital environment.
- Regular attendance is a requirement.
JOB QUALIFICATIONS:
- Minimum of 2 years of experience working within digital operations including digital workflow management system adoption performance monitoring or technology-enabled process improvement.
- Minimum 3 years of experience in a customer service operations or support role; prior experience in the appraisal or mortgage industry is preferred.
- Strong understanding of digital and hybrid appraisal products and familiarity with end-to-end appraisal operations.
- Exceptional interpersonal verbal and written communication skills.
- Proven analytical and problem-solving capabilities with a data-driven mindset.
- Self-starter with a proactive approach to work and the ability to operate independently.
- Team-oriented and highly collaborative with the ability to lead by example.
- Comfortable navigating ambiguity and shifting priorities in a dynamic business setting.Highly proficient in technology platforms commonly used in digital operations
A FEW THINGS WE OFFER:
- Competitive salary
- Valuable benefits including health dental vision life disability and pet insurance coverage options!
- 401K with employer matching options
- Generous PTO (Paid Time Off) & sick leave
- Health Care Savings Account (HSA) & Flexible Spending Account (FSA) options
- Inclusive family-oriented culture
Our Core Values:
Roll Up Your Sleeves
No Job Is Beneath Anyone
Do What Is Necessary
Winners Work
Passion To Win
Never Settle
Every Detail Matters
Embrace The Suck
Care And Respect For Family
Support Serve And Trust
Golden Rule
Work Family/Home Family Balance
Commitment to Diversity:
In order to provide equal employment and advancement opportunities to all individuals employment decisions at Class Valuation will be based on merit qualifications and abilities. Class Valuation does not discriminate in employment opportunities or practices on the basis of race color religion sex sexual orientation gender identity or expression national origin age height weight familial or marital status pregnancy childbirth or a related medical condition ancestry citizenship status disability or handicap veteran status arrest record or any other characteristic protected by applicable federal state or local laws. Our leadership team is dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits team member activities and general treatment during employment.
*This vacancy will remain open for 2 days or until the role has been successfully filled.
Required Experience:
Senior IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
About Company
Avoid time-consuming delays thanks to our guaranteed pricing options and lightning-fast turn-times, so you can help more borrowers realize their homeownership dreams.
