Customer Support Representative 1st Shift (Hybrid)

Portage, WI - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Work Flexibility: Hybrid

Schedule:

1st Shift: Mon Fri 10:30am - 7pm
Hybrid: In office 3x/week Mon - Weds
Overtime based on business need

What you will do

Work as a liaison between customers and internal departments within the organization to ensure customer satisfaction. Responsibilities include but are not limited to responding to customer inquiries for information and pricing data entry and requests for technical support.

Assist customers by determining order status and working to resolve product related problems and questions
Inform customers of standard procedures when placing an order and follow up (verbally or in writing) to ensure customer satisfaction
Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically or by fax with 48-hours of receipt for capital orders and 24-hours for service orders
Answer all incoming customer calls from customers/sales reps and service techs and serve as a back-up for placing service part orders.
Customer satisfaction: Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. Live The Stryker Brand to earn customer loyalty by developing true friendships with our customers providing best-in-class products services and quality
Interact with multiple departments such as service parts field service materials production logistics sales finance and management
Build relationships and foster teamwork with fellow team members leadership and individuals within other departments

What you need

High school diploma or equivalent
Two (2) years relevant work experience

Preferred

ERP (JDE/ SAP/ Sales Force/ Genesys) experience
Experience in call center or customer-facing environment

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Required Experience:

Unclear Seniority

Work Flexibility: HybridSchedule:1st Shift: Mon Fri 10:30am - 7pmHybrid: In office 3x/week Mon - Weds Overtime based on business need What you will doWork as a liaison between customers and internal departments within the organization to ensure customer satisfaction. Responsibilities include but ar...

Work Flexibility: Hybrid

Schedule:

1st Shift: Mon Fri 10:30am - 7pm
Hybrid: In office 3x/week Mon - Weds
Overtime based on business need

What you will do

Assist customers by determining order status and working to resolve product related problems and questions
Inform customers of standard procedures when placing an order and follow up (verbally or in writing) to ensure customer satisfaction
Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically or by fax with 48-hours of receipt for capital orders and 24-hours for service orders
Answer all incoming customer calls from customers/sales reps and service techs and serve as a back-up for placing service part orders.
Customer satisfaction: Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. Live The Stryker Brand to earn customer loyalty by developing true friendships with our customers providing best-in-class products services and quality
Interact with multiple departments such as service parts field service materials production logistics sales finance and management
Build relationships and foster teamwork with fellow team members leadership and individuals within other departments

What you need

High school diploma or equivalent
Two (2) years relevant work experience

Preferred

ERP (JDE/ SAP/ Sales Force/ Genesys) experience
Experience in call center or customer-facing environment

Travel Percentage: 10%

Required Experience:

Unclear Seniority

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

Apply Now

About Company

Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more

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