Service Desk Analyst
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
ASSYST is seeking a Service Desk Analyst to provide technical support to the internal employees of our client in Arlington VA.
The role involves responding to incidents and requests through various channels and requires both in-office and remote troubleshooting experience.
Location: Arlington VA (Onsite - In Office)
Responsibilities:
ASSYST Benefits:
We are proud to offer a robust benefits package including medical dental vision 401(k) retirement plan disability insurance flexible spending accounts and more in order for our employees to maintain a secure work/life balance.
ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex age disability military status national origin or any other characteristic protected under federal state or applicable local law.
The role involves responding to incidents and requests through various channels and requires both in-office and remote troubleshooting experience.
Location: Arlington VA (Onsite - In Office)
Responsibilities:
- Handle incidents/requests via phone email and self-service tickets.
- Escalate issues appropriately and set follow-up expectations.
- Resolve tickets at first contact when possible.
- Provide setup maintenance and troubleshooting for systems hardware and software (standard and non-standard).
- Install modify and repair hardware/software in person or remotely.
- Support laptops printers VOIP Citrix and mobile devices.
- Diagnose issues investigate causes and recommend solutions.
- Manage incidents/requests in ServiceNow.
- Create and maintain Knowledge Articles.
- Coordinate with Tier 2/3 teams for escalations.
- Deliver excellent customer service and act as technical liaison when needed.
- Stay current with assigned technologies and contribute to projects.
- High School diploma or equivalent
- Familiarity with supporting Windows OS Office 365 laptops desktops and mobile devices
- Proficiency with ServiceNow (ticket management)
- Experience with Five9 is highly preferred
- Certifications: CompTIA A Security or Network certification; HDI Certification is a plus.
- Strong customer service communication and recent help desk experience essential
ASSYST Benefits:
We are proud to offer a robust benefits package including medical dental vision 401(k) retirement plan disability insurance flexible spending accounts and more in order for our employees to maintain a secure work/life balance.
ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex age disability military status national origin or any other characteristic protected under federal state or applicable local law.
Required Experience:
IC
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
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