Customer Service Representative (Bilingual FrenchEnglish)
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title:
Customer Service Representative (Bilingual: French/English)Job Description
The Advisor I Customer Service position interfaces with customers via inbound calls outbound calls or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients product or services.Essential Functions/Core Responsibilities
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
Clarify customer requirements; probe for understanding use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous friendly and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials secondary sources or more senior staff
Candidate Profile
- Bachelors degree or diploma in any related field
Proficient or bilingual in French and English
Strong computer navigation skills and PC Knowledge Courteous with strong customer service orientation
Ability to effectively communicate both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced high production work environment
Ability to work as a team member as well as independently
Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner
Ability to rotate shifts as needed
Based on location and/or program additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability status or any other legally protected characteristic.
Location:
JOR Amman - Suliman Al Nabulsi St Abdali Mall Building Abdali Boulevard Amman JordanLanguage Requirements:
Time Type:
Full timeIf you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
As a diverse, global organization, we provide customer engagement services for some of the world’s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with the ... View more
