Sales Supervisor

Job Description:

Were looking for a Retail Sales Supervisor to help lead our sales floor support our team and ensure an exceptional experience for every customer who walks through our doors.

Shift: 9:00 AM - 5:30 PM

Key Responsibilities:

Sales Floor Leadership & Customer Experience

• Lead by example in delivering outstanding customer service and sales support.
• Create a welcoming inclusive and high-energy store environment.
• Assist customers with product knowledge recommendations and purchases.
• Resolve customer concerns and escalations professionally and effectively.
• Support and drive sales initiatives promotions and upselling strategies.

Team Leadership & Development

• Supervise and support Retail Associates during daily shifts.
• Provide on-the-floor coaching feedback and guidance to team members.
• Assist with training and onboarding of new hires.
• Help foster a positive collaborative and accountable team culture.
• Communicate expectations clearly and ensure policies and procedures are followed.

Store Operations & Merchandising

• Open and close the store as scheduled including cash handling and shift reporting.
• Ensure the sales floor is clean organized and visually appealing at all times.
• Oversee restocking merchandising standards and product presentation.
• Maintain knowledge of current promotions inventory and store policies.
• Assist with inventory counts loss prevention and stock accuracy.

Warehouse Inventory & Fulfillment Support

• Support receiving unpacking and organizing incoming shipments.
• Monitor inventory levels and communicate restocking needs.
• Assist with online order fulfillment including picking packing and shipping.
• Ensure warehouse and back-of-house areas remain clean safe and organized.

Community & Events Support

• Help support in-store events tournaments and community gatherings.
• Act as a point of contact on the floor during busy events and peak hours.
• Represent Gamers Choice with professionalism and enthusiasm both in-store and online when needed.

Qualifications

• High school diploma or GED.
• Previous retail or customer service experience in supervisory roles.
• Strong communication organization and problem-solving skills.
• Ability to lead by example and remain calm in a fast-paced environment.
• Comfortable standing walking bending and moving for extended periods.
• Ability to frequently lift and carry up to 50 lbs.
• Experience working with POS systems and basic cash handling.
• Reliable punctual and adaptable with a strong sense of ownership.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Preferred Qualifications:

• Knowledge of trading card games such as Yu-Gi-Oh! Pokémon One Piece Riftbound or Disney Lorcana.
• Experience supporting events tournaments or community-driven retail spaces.

Salary Range: $25.00 - $35.00 per hour DOE

EEO/AAP Statement: Gamers Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions heritages and experiences. Gamers Choice is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

If you require an accommodation to participate in the application process contact us at

The above-noted job description is not intended to describe in detail the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so too may the essential functions of the position.

Required Experience:

Manager