Quality and Services Improvement Officer

There to care. Here for good.

An exciting opportunity exists to join our team as an Quality and Services Improvement Officer.

Here at Helping Hand weve been a leading provider of aged care in communities across South Australia since 1953. Thats a long journey and were proud of our stability and strength.

Now were on a mission to continue to grow and improve our services and impact hand in hand with our fantastic team.

A brighter future with Helping Hand for older people and for you.

Are you a Registered Nurse ready to grow your impact beyond direct care

Were seeking a motivated Quality and Service Improvement Officer to join our Residential this role youll work across our aged care homes to support clinical service improvement strengthen quality and compliance processes and partner with site leaders to enhance resident outcomes.

Youll be involved in audits and accreditation data analysis and driving continuous improvement initiatives across the organisation.

This is an opportunity to step beyond day-to-day clinical work and build your leadership capability in a role that influences care at scale. Youll expand your impact beyond a single site develop expertise in quality and governance and play a key role in shaping the future of aged care in South Australia.

Youll also make an impact by:

• Role modelling a customer focused approach across all areas of the business
• Supporting leaders to interpret and use data to improve resident outcomes
• Assisting sites through Aged Care Quality and Safety Commission assessments and preparation
• Supporting serious incident investigations and implementation of improvements
• Coordinating quality review processes and identifying opportunities for improvement
• Supporting internal audits and ensuring alignment with standards and policies
• Monitoring clinical data incidents and feedback to maintain compliance and oversight
• Building strong relationships with stakeholders to support quality and improvement initiatives

What youll bring

To succeed in this role you will have:

• Australian Health Practitioner Regulations Agency (AHPRA) Registered Nurse
• Three years experience post AHPRA registration
• High level communication and interpersonal skills both written and verbal with the ability to establish and maintain trusted relationships with clients and peers.
• Demonstrated experience in the successful delivery of continuous improvement across broad areas of a medium to large size residential aged care facility
• Proficient in data analysis reportingand experience in quality management in the aged care or healthcare sector.

Youll stand out from the crowd if you have some of the following:

• Postgraduate qualifications in health services management or related quality/ business qualifications.
• Previous experience in the aged care sector

Position description- Quality and Services Improvement Officer

Why Helping Hand

We get it - a role in aged care is more than just money. You dont do it for the pat on the back. You do it because you know it matters - and at Helping Hand you matter too.

We truly care about how you are. Here are some of the things we hope youll love about working with us:

• We are who you are

Heres the thing. When good people come together amazing things happen. At Helping Hand youll find real support from teammates and managers who share your values and strength. Theyve been in your shoes - and theyll walk with you through thick and thin.

• We are where you are

Helping Hand operates in over 20 communities across South Australia where we were born and where our roots will always be. As our Quality and Service Improvement Officer youll know youre contributing directly to a community you care about.

• We care how you are

In any job how well you feel affects how well you work. And we take that very seriously. We want you to feel as secure as you can. So were proud that our people say they value the stability that comes with working for a well-established growing organisation like us.

Youll also enjoy a range of other benefits:

• Be part of a warm friendly team that genuinely cares about you and your wellbeing
• Make your pay go further with salary packaging up to $15899 tax free each year
• Enjoy an additional $2650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family

Are you ready to lend a helping hand

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today or to find out more please contact the Recruitment Team on

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients staff and volunteers bring. Regardless of their culture religion spirituality age gender sexuality disability socio-economic background or personal experiences our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations as we work in a high-risk setting and are in contact with vulnerable people.