IT Help Desk Technical Specialist
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Huber Engineered Woods (HEW) a division of J.M. Huber Corporation combines its advanced adhesives and wood product technologies with state-of-the-art manufacturing capabilities to produce premium structural wood panel products. Innovative construction products like AdvanTech subflooring and ZIP System sheathing have changed the way homes and buildings go together. HEW brings together professionals with experience in research and development product engineering and manufacturing to create products that solve specific problems.
Our Corporate Office is located in Charlotte North Carolina. HEW manufacturing facilities are located in Georgia Virginia Oklahoma Tennessee and Maine. To learn more please visit our website at .
Position Summary
This role supports the Help Desk Lead in overseeing the HEW Helpdesk and is responsible for documenting Helpdesk and ITIL processes. It ensures effective information service delivery that meets the needs of both general business operations and Manufacturing Operations by optimizing systems processes and support activities. The position also administers projects that improve business processes and enable enhanced technology solutions. Success requires developing a deep understanding of a wide range of business processes and applications spanning manufacturing finance sales and marketing supply chain human resources and reporting/analytics systems. Overall this role blends strong business insight with technical expertise to help advance the Companys transformation initiatives.
Principal Duties & Responsibilities
Principal Duties & Responsibilities
Efficiently manage and resolve Help Desk tickets in a timely manner.
Provide responsive support to customers via phone email and in-person interactions.
Maintain update and troubleshoot PC software and operating systems.
Install and configure desktops laptops printers mobile and telephone/video equipment in accordance with company standards.
Assist end users with iOS device compliance and related technical needs.
Support the development implementation and adherence to Help Desk processes procedures and service standards.
Ensure compliance with company-wide leasing procedures including system imaging deployment and decommissioning activities.
Create and maintain documentation for procedures and processes associated with assigned responsibilities.
Maintain accurate inventory records of IT hardware and software assets.
Perform additional duties and responsibilities as assigned by IT Management.
Build productive working relationships with HEWs business and manufacturing teams.
Monitor and support systems processes and applications to ensure stability integrity and reliability.
These responsibilities reflect a combination of technical support process compliance documentation excellence asset management and effective cross-functional collaboration.
Huber Engineered Woods is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex sexual orientation gender identity age protected veteran status non-disqualifying physical or mental disability national origin genetic information or any other basis covered by appropriate law. All employment is decided on the basis of qualifications merit and business need.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Huber is a Portfolio Management Company providing industrial products & engineered materials solutions. Explore the products we bring to your everyday life.
