Pool Supervisor (Full Time) Waldorf Astoria Las Vegas

Scope of Position

The mission and intent of the Pool Operations Supervisor of the Pool Café and Cabanas is to ensure that guests and residents are provided with the highest level of service in accordance with the standards set forth by Waldorf Astoria Las Vegas and Forbes Service Standards. In addition he/she will follow the guidelines for safety set forth by the HACCP as well as the local beverage regulations of the state of Nevada. The Pool Operations Supervisor will assist the Pool Operations Manager in all pool day-to-day operations training and planning for the pool season.

Duties and Supporting Responsibilities

Performs administrative duties such as but not limited to scheduling payroll and inventory

Enforce established guidelines and policies of the hotel and carries out disciplinary action(s) as necessary

Provide excellent service at all time to all of our guests

Managing day-to-day operations

To supervise the maintenance and cleanliness the service area of the café and pool deck at all times

Knowledge of food and beverage to be able to service and upsell the product

To manage proper staffing level

To manage proper supplies level

Manage / oversee scheduling recruitment and interviewing for new team members

Manage / oversee team members training and development

Manage monthly departmental meeting

Conduct daily communication meeting with staff prior to shift to communicate relevant daily information

Ensure Pool & Cabana standards are upheld

Uphold and enforce all hotel policies and procedures as stated in hotel team member handbook

Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department

Attend weekly and monthly meeting

Communicate all group information/changes to existing information to appropriate hotel team members in an accurate and timely manner

Provide guest assistance direction and information as requested when working in public areas

EOE/AA/Disabled/Veterans

What are we looking for

Mandatory

Have a minimum of 1-2 years experience of restaurant experience within a luxury hotel operation

Strong written and verbal communication skills within the English language

Willing to work a flexible schedule and holidays

Be a self-motivator and motivator of others

Be able to work together with other team members

Have a pleasant friendly and helpful manner

Maintain a clean and healthy personal hygiene and grooming

Work in a safe prudent and organized manner

Be able to relate to all levels of guests and management

Have the ability to handle multiple tasks at one time

Be able to consistently delight and satisfy our guest

Desirable

Multi-lingual

Each of the items listed is considered an essential function of the position. However the duties responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.

It is Company policy to comply with the Americans with Disabilities Act including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!