Delivery Product Manager Payments Platform

Product Lead Payments Platform (Hybrid Austin TX)

Location: Austin TX (Hybrid preferred; travel required)
Department: Product
Reports To: Vice President of Product & Strategy Platform
Compensation: Competitive base bonus benefits

Work Authorization Notice: At this time we are unable to provide immigration sponsorship for this position. Candidates must have current unrestricted authorization to work in the country where the role is based.

About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 30 software applications serving 12 vertical markets. We exist to help communities organizations and businesses thrive by delivering software solutions tailored to their unique operational needs.

We set a high bar for clarity collaboration and execution. While Product & Strategy leaders own portfolio outcomes our individual contributors are equally critical bringing curiosity precision and accountability to complex initiatives. Senior individual contributors are expected to operate with autonomy create clarity where ambiguity exists and drive alignment across distributed cross-functional teams.

We partner deeply with Engineering Revenue Customer Experience Operations and Support to deliver stable modern insight-driven platforms. Hard work is the norm not for recognition but in service of our customers and the long-term health of the business. We embrace innovation including responsible AI usage to deepen insight improve execution and accelerate impact.

About This Role

Togetherwork is seeking an experienced Product Lead to own and evolve our cross-product Payments Platform. This role is responsible for defining building and embedding scalable payments capabilities across more than 20 Togetherwork products enabling consistent insight improved decision-making and measurable customer value.

As a senior individual contributor the Product Lead will own the payments roadmap partner closely with Engineering and Design and drive day-to-day execution through detailed backlog ownership and active participation in Scrum ceremonies. This role blends strategic platform thinking with hands-on delivery requiring strong judgment operational rigor and the ability to influence without authority.

This role is ideal for a product leader who thrives at the intersection of platform strategy customer experience and executionsomeone comfortable operating across teams presenting to stakeholders engaging customers directly and translating complex needs into high-quality shipped capabilities.

What Youll Do

Platform Strategy & Roadmap Leadership

• Own and evolve a multi-quarter roadmap for an AI-enabled cross-product payments platform.

• Align platform strategy with broader portfolio objectives business priorities and customer needs.

• Identify customer partner and internal payments challenges across product lines and translate them into strategic opportunities.

• Partner with senior product leadership to ensure roadmap direction supports Togetherworks long-term platform vision.

Product Discovery Definition & Execution

• Lead product discovery using customer insights usage data experimentation and iterative validation.

• Translate platform strategy into clear epics user stories acceptance criteria and prioritized product themes.

• Serve as the day-to-day decision-maker for engineering teams on scope priorities and requirements.

• Collaborate closely with Product Managers Designers and Engineers to ensure clarity feasibility and delivery quality.

Backlog Ownership & Agile Delivery

• Own prioritize and maintain a detailed well-groomed product backlog.

• Translate roadmap initiatives into actionable sprint-level work.

• Participate fully in Scrum ceremonies including planning grooming standups reviews and retrospectives.

• Partner with Delivery Managers to ensure initiatives remain on track and launch on time.

• Support onshore offshore and blended engineering teams by removing ambiguity and blockers.

Customer Experience VOC & Product Health

• Serve as a strong voice of the customer by synthesizing insights from Product Support CX Sales analytics and direct engagement.

• Monitor platform adoption performance and health metrics; identify and act on improvement opportunities.

• Ensure customer experience usability and clarity are embedded into platform decisions.

• Participate in VOC sessions usability reviews and customer validation as needed.

Design Collaboration & Prototyping

• Create mockups workflows and prototypes in Figma to communicate feature intent and interaction details.

• Collaborate with Designers to refine UX flows and ensure alignment with customer needs.

• Validate design feasibility with Engineering and iterate as needed to ensure delivery success.

Launch Readiness & Go-to-Market Enablement

• Partner with Revenue Marketing CX and Support to ensure successful platform launches.

• Collaborate with vertical Product Managers to prepare release documentation enablement materials and customer-facing insights.

• Support go-to-market efforts by clearly articulating feature functionality and customer value.

Cross-Functional Leadership & Communication

• Build strong trust-based relationships across Engineering Product CX Sales and Operations.

• Communicate roadmap direction priorities progress and risks with clarity and transparency.

• Present product updates sprint outcomes and roadmap progress to internal and external audiences.

• Support portfolio-level initiatives through collaboration with product and platform leadership.

External Engagement

• Represent Togetherwork in customer meetings product demos research interviews and industry events as needed.

• Bring external insights back into roadmap planning and prioritization.

AI Fluency & Innovation

• Leverage AI tools to accelerate discovery research synthesis and customer insight analysis.

• Use AI to develop hypotheses identify usage patterns and improve workflow efficiency.

• Model responsible ethical AI usage within product development processes.

What Youll Bring

Experience

• 35 years of product management or product owner experience in SaaS or software environments.

• Demonstrated experience owning roadmaps defining requirements and driving cross-functional execution.

• Hands-on experience embedding payments capabilities into customer-facing or internal products.

Skills & Capabilities

• Strong backlog management user story writing and acceptance criteria development skills.

• Hands-on experience creating mockups and prototypes in Figma or equivalent tools.

• Solid understanding of UX principles customer research and product analytics.

• Proven ability to collaborate effectively with Design Engineering Delivery Managers and distributed teams.

• Strong written and verbal communication skills including customer and stakeholder presentations.

• Ability to influence outcomes without formal authority.

• Experience working directly with customers and representing products externally.

• Familiarity with analytics and engagement tools (e.g. Sigma Pendo) is a plus.

• Experience using AI tools to support product discovery decision-making or workflow efficiency is preferred.

Mindset

• Analytical detail-oriented and deeply customer-focused.

• Comfortable operating in ambiguity while creating clarity for teams.

• High standards for quality execution and accountability.

• Willingness to travel for customer engagements or industry events as needed.

Why This Role Matters

• Impact: Shape the foundation of Togetherworks cross-product payments capabilities.

• Ownership: Lead a platform with broad reach across 20 products and multiple verticals.

• Execution: Balance strategic platform thinking with hands-on delivery and sprint-level ownership.

• Innovation: Apply modern product practices and responsible AI to deliver scalable insight.

• Collaboration: Work closely with senior leaders and cross-functional teams across the organization.