Technical Support Specialist

Arlington, TX - USA

Monthly Salary: $ 82900 - 184500

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

At Accenture Federal Services nothing matters more than helping the US federal government make the nation stronger and safer and life better for 13000 people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense national security public safety civilian and military health organizations.

Join Accenture Federal Services a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work we offer a collaborative and caring community where you feel like you belong and are empowered to grow learn and thrive through hands-on experience certifications industry training and more.

Join us to drive positive lasting change that moves missions and the government forward!

In this role as a Technical Support Specialist you will be responsible for managing signal distribution and networking including AV-over-IP protocols EDID/HDCP management and HDBaseT. Your expertise in specialized hardware maintenance and calibration of LED Video Walls will be crucial as well as your ability to set up and troubleshoot immersive audio systems. Additionally you will need experience in managing control systems like Crestron Extron or Q-SYS and expert-level administration of Microsoft Teams Rooms for Unified Communications (UC) & Hybrid Tech.

Your daily tasks will include conducting system checks providing event support during Forge experiences and events training staff on system usage and ensuring the cleanliness and upkeep of equipment. When technical issues arise you will be responsible for troubleshooting and coordinating with facility IT around AV issues. You will also manage the Return Merchandise Authorization (RMA) process for faulty equipment perform on-site repairs when necessary and maintain an inventory of equipment. Your role will also involve coordinating with third-party vendors for service and maintenance of AV systems as well as supporting setup and user engagement with all A/V equipment in the space.

Overall this role requires a candidate with a strong background in signal distribution networking and hardware integration as well as experience in managing AV systems and troubleshooting technical issues. Your ability to work collaboratively with staff vendors and IT teams will be essential in ensuring the smooth operation of AV systems and providing high-quality support to users.

Here is what you need:

Signal Distribution & Networking: AV-over-IP Protocols EDID/HDCP Management HDBaseT
Specialized Hardware (Large-Format Displays: Maintenance and calibration of LED Video Walls)
Immersive Audio: Setup and troubleshooting of spatial audio or beamforming microphone arrays
Hardware Integration: Managing control systems like Crestron Extron or Q-SYS
Unified Communications (UC) & Hybrid Tech UCaaS Platforms: Expert-level administration of Microsoft Teams Rooms (MTR)
PTZ Camera Control: Managing remote-operated cameras for high-quality streaming of Demo Days or guest speaker events

Bonus if you have:

Certifications in AV-over-IP Protocols or related networking protocols
Experience with managing large-scale AV installations in corporate environments
Training in troubleshooting and maintenance of specialized hardware like LED Video Walls
Experience with managing and supporting UCaaS platforms like Microsoft Teams Rooms (MTR)

Education:

Bachelors Degree

As required by local law Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states ofCalifornia Colorado Hawaii Illinois Maryland Massachusetts Minnesota New Jersey New York Washington Vermont the District of Columbia and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors including but not limited to office location role skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California Colorado Hawaii Illinois Maryland Massachusetts Minnesota New Jersey New York Washington Vermont the District of Columbia and the city of Cleveland is:

$82900 - $184500 USD

What We Believe

As a company wholly dedicated to serving the US federal government we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected feel a sense of belonging and have equal opportunity. As a business imperative every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives experiences and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law. Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities. For details view a copy of theAccenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally as an Affirmative Action Employer for Veterans and Individuals with Disabilities Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If youare being considered for employment opportunities with Accenture Federal Services andneed anaccommodation for a disability or religious observanceduring the interview process or for the job you are interviewing for please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. Additionally employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the Companys legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident live in or plan to work from Los Angeles County upon being hired for this position pleaseclick here for additional important information.

Required Experience: