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Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

The Nurse Navigator will play a crucial role in our healthcare team providing comprehensive care coordination and support to our patients. The successful candidate will be responsible for the following tasks:

1. Triage Valve/Watchman Phone Calls: Handle incoming calls related to valve/watchman providing accurate and timely responses to patient inquiries.

2. Post-Procedure Follow-Up Calls: Conduct follow-up calls with patients after procedures to monitor their recovery and address any concerns.

3. Clinic Schedule and Patient Records: Manage the clinic schedule assist in obtaining patient records and ensure all follow-up needs related to patient records are met.

4. Patient STS Calculation: Calculate and monitor the Society of Thoracic Surgeons (STS) risk score for patients.

5. Incidental Findings Communication: Communicate incidental findings to patients and their Primary Care Physicians (PCPs).

6. KCCQ Documentation: Document Kansas City Cardiomyopathy Questionnaire (KCCQ) scores for patients.

7. Walk Tests: Conduct and monitor walk tests for patients as part of their ongoing care.

8. Cath/PSE Instructions: Provide instructions to patients for Catheterization Laboratory (Cath Lab) procedures and Patient Self-Exam (PSE).

9. Valve Clinic Support: Provide support to the Valve Clinic assisting with various tasks as needed.

10. NICE Form for Watchman: Complete and manage the National Institute for Health and Care Excellence (NICE) forms for Watchman procedures.

11. Other: Other tasks as needed by service providers

The Nurse Navigator will work closely with the rest of the healthcare team to ensure the highest level of care is provided to our patients. This role requires excellent communication skills attention to detail and a strong commitment to patient care.

I. Major Responsibilities:

1. Facilitates the entry of patients into the diagnostic and/or treatment system and coordinates their care including family involvement. Follows the patients throughout the continuum of health care services across multiple departments.

2. Assists patients in understanding their diagnosis treatment options recommended follow up and resources available.

3. Utilizes nursing process to comprehensively assess the patients physical and psychological sta-tus.

4. Evaluates progress of patients along the continuum and is responsible for professional and per-sonal modifications along with the healthcare team as appropriate. May assist with tracking of post care patients to ensure post treatment standards of care are met along with referrals. As necessary ensures that patients receive clinical satisfaction surveys.

5. Coordinates and participates in multidisciplinary planning conferences collaboratively assists with the development of patient summaries for use by care team.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Bachelors degree in Nursing.

2. Current Massachusetts Registered Nurse licensure and registration.

Preferred:

1. Masters Degree in Nursing.

Experience/Skills:

Required:

1. Minimum of 5 years nursing experience.

2. Excellent teaching consultation and customer service skills.

3. Excellent critical thinking skills.

4. Demonstrates leadership experience.

5. Excellent verbal and written communications skills.

6. Computer literate with knowledge of Microsoft Office products.

Preferred:

1. Skilled with utilization of EMR and other software.

2. Experience with Project Management.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.