Benefit Administrative Assistant

Job Title:Benefits Administration Assistant
Salary:per annum(pro rata if part-time)
Grade:B
Contract Type:Fixed Term 12 months contract
Working Hours:37 hours per week - Job share applications are welcomed

About the Department

Thurrock Council Revenue and Benefits Service has an exciting opportunity for an Administrative Assistant to join the team that plays a key role in delivery of services to the residents of Thurrock.

The Revenue and Benefits team is responsible for the administration of Council Tax Housing Benefit and Council Tax Support. We are seeking to recruit a forward thinking highly motivated administration assistant with technical abilities and a desire to learn new skills.

About the Role

As aBenefits Administration Assistant you willbe responsible for:

• The daily administration of Revenue and Benefits documents/emails.
• Scanning and indexing documents onto the Revenues and Benefits Document management system
• Sorting through daily post and ensure timely return of documents to residents
• Capturing evidence provided by email to assist the Benefit team to assess residents eligibility to Benefits
• Replying to emails received externally and ensuring an accurate and timely response.
• To ensure destruction of documents within the specified time frame

This role offers the chance to make a real difference by supporting the affective administration for the Revenues and Benefits teams.

WhatWereLooking For

Werelooking for someone who has:

• Excellent computer skills with a good working knowledge of Microsoft Excel Office Word and SharePoint.
• Good written oral communications and strong interpersonal skills to deal with individuals at various levels and on potentially sensitive matters
• The ability to work independently and as part of a team
• Strong attention to detail and accuracy well organised and able to prioritise and work to deadlines

Essential qualifications: 5 GCSEs grade 4 and above (A-C) including Maths and English
DBS Check:Basic DBS check required

Benefits of Working with Us

At Thurrock Council we value our employees and offer a comprehensive benefits package including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employeeassistanceprogramme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only):12th February 2026

Closing Date (Internal & External):8th March 2026

Interview Date: TBC

Additional Information

If you have any questions about the role or interview process please contact:

Lisa Berrett Benefits Team Manager

To view the Job Profile and Person Specification please follow the link below:

Download JD