Patient Access Pre Service Scheduling Supervisor
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Job Location:
Mishawaka, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Employment Type:
Full timeShift:
Day ShiftDescription:
Saint Joseph Health System is proud to offer Daily Today Get Paid Today!
Why Saint Joseph Health System
At Saint Joseph Health System our values guide every decision even when complex. We honor our mission to care for every person in need by investing in technology people and capabilities that define quality care.
What We Offer:
Tuition reimbursement for all full/part-time colleagues starting day one
100% paid ASN-to-BSN tuition (direct to learning partner)
Day-one benefits: Medical Dental Vision PTO Life STD/LTD
Employer-matched retirement savings
Generous PTO 7 paid holidays
Colleague well-being support
No mandatory overtime
Employee referral incentives
Position Summary
Join our Patient Access team and play a key leadership role in ensuring patients receive timely accurate and compassionate support throughout their scheduling and registration experience. As a Patient Access PreService Scheduling Supervisor you will oversee daily operations guide frontline staff and support the processes that ensure patients are financially cleared accurately registered and wellinformed before their visit. This role contributes directly to service excellence by promoting clear communication operational efficiency and a culture aligned with our Trinity Health Mission Values and Promise.
Highlights
Supervise daily operations for PreService Scheduling and/or Patient Access
Support staff performance scheduling training and workflow coordination
Ensure quality standards financial clearance and accuracy in patient registration
Address patient and staff concerns with professionalism and timely followup
Foster teamwork trust and a positive work environment
What You Will Do
Oversee staff assignments scheduling and administrative approvals (timekeeping payroll expenses)
Monitor registration accuracy patient tracking activity and financial clearance requirements
Support hiring onboarding performance management and departmental initiatives
Resolve patient questions regarding insurance payments and scheduling requirements
Communicate operational goals policies and updates to team members
Maintain safe work practices and uphold compliance with regulatory ethical and organizational standards
Collaborate with managers to implement process improvements and departmental plans
Support coverage across Patient Access divisions as needed
What You Will Need
High school diploma or equivalent (Associate degree preferred)
Two to three years of PreService or Patient Access experience with supervisory or lead responsibilities
National certification (HFMA CRCR NAHAM CHAA or CHAM) required within one year of hire
Strong communication service and problemsolving skills
Ability to adapt in a fastpaced environment and manage shifting priorities
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
