Operations Support Analyst (UK Law Firm) 6 month FTC

London - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Leading UK law firm is looking for an Operational Support Analyst to join their Information Systems team focused on improving the day-to-day end user experience across the firms core systems.

This role sits within a supportive service-led technology function that underpins the entire business. You will be the person making sure colleagues have a smooth reliable experience with the tools they use every day spotting issues early fixing problems fast and driving continuous improvements based on real user needs and feedback.

The role is office-based five days a week with occasional travel to other UK offices.

As the Operational Support Analyst you will be:

Proactively analysing system and application usage to identify user experience improvements.
Working with cross-functional teams to deliver system enhancements that increase user satisfaction.
Providing expert technical support to keep systems reliable stable and performing well.
Leading user research and feedback activity to understand pain points and priorities.
Creating and maintaining clear system documentation user guides and knowledge base articles.
Supporting hardware builds and configurations as well as onboarding and offboarding for joiners leavers and movers.
Taking ownership of common issues documenting fixes and helping prevent repeat problems.
Joining regular training and development to build both technical and customer service capability.
Supporting the wider business as needed when priorities shift and workloads change.
Taking part in an on-call rota to provide essential support outside standard hours.

To be a strong fit you will likely have:

A strong technical support background with a genuine focus on end user experience.
Experience in user experience engineering or a closely related technical role.
Strong analytical and problem-solving skills and calm delivery under pressure.
Confident communication and collaboration skills across technical and non-technical teams.
ITIL version 4 certification (highly desirable) and Microsoft Certified Professional qualification (preferred).
Comfort working flexibly when required including occasional extended hours.

This is a great opportunity to join a firm known for excellent service and a strong people-first culture.

Interviews are starting shortly send your Curriculum Vitae now if you would like to be considered

Required Experience:

Job DescriptionLeading UK law firm is looking for an Operational Support Analyst to join their Information Systems team focused on improving the day-to-day end user experience across the firms core systems.This role sits within a supportive service-led technology function that underpins the entire b...