Retentions Agent
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title:
Retentions AgentJob Description
Are you looking for an opportunity to jumpstart your career in thesales industry
Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as aSales Advisorworking on an internationally innovative campaign with a salary of R8500 with a guaranteed campaign allowance of R1000
Youll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while youll become part of a community of likeminded individuals that that become friends for life.
ThisRetentions Agent role at Concentrix is a great match if you:
Must have 6 months retentions experience
Passed Grade 12
Ability to work shifts aligned to United States business hours
Proficient in English verbal and written communication
Are self-motivated and highly responsible
What is in it for you In this role we offer benefits that help you support your unique lifestyle:
A monthly salary R8500
Guaranteed Campaign allowance R1000
Incentive based on your KPIs
Rewarding commission structure that can get you earning up 3 times your base salary
Medical aid for main member / Medical Insurance for employee and two dependents
Pension Fund
Subsidized transport
Group life cover
Fantastic Employee Assistance Programme (EAP)
Access to financial well-being sessions will-writing sessions and stress management sessions
Team building and upskill training opportunities
Interactive and inclusive company culture
What you will do in this role:
Taking ownership of high-profile escalated cases from beginning to resolution
Consistently applying agreed behavioral and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues customers and managers
Developing and maintaining current knowledge of the campaign
Confidence and strong self-assuredness to succeed in retaining customers and selling additional products and services
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all time
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face
Ready to bring your skills experience and sense of urgency to a company that values your expertise Discover why over 550000 game-changers around the globe call Concentrix their employer of choice. Together well achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each others success and well-being giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
Eligibility to work
In accordance with South African law only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the companys EE Plan.
#ConcentrixSA
Location:
ZAF Cape Town - 10 Rua Da Gama St Foreshore Cape TownLanguage Requirements:
Time Type:
Full timeIf you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
As a diverse, global organization, we provide customer engagement services for some of the world’s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with the ... View more
