Service Team Leader
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Job Summary
Role Overview
As our Service Team Leader you will play a key role in managing performance across the Yorkshire region. Youll be responsible for effective rota management supporting a team of Specialists ensuring exceptional customer engagement and helping to grow future business opportunities.
Youll work closely with Specialists sales teams RBMs and technical colleagues to ensure customers receive outstanding value and consistent service delivery.
Youll collaborate daily with:
- Reproductive Management Specialists
- Sales & Breeding Advisors and Key Account Managers
- Regional Business Managers
- Customers
- Business Development Managers
- TAG Team
You Will
Operational & Team Management
- Manage the rota effectively including efficiently allocating 322 cover days and communicating schedules with approximately 6 weeks notice.
- Arrange and provide rota cover for holidays or sickness.
- Linemanage direct reports including objective setting midyear and yearend reviews and ongoing development aligned to the Specialist competency framework.
Training & Performance Development
- Support new staff through technical and practical training to ensure they can confidently carry out their Specialist roles.
- Regularly ride out with Specialists to provide coaching technical support and constructive feedback.
- Actively monitor reproductive performance through tools such as Bovisync working with Specialists and the Technical Services Team to drive improvements.
- Take proactive steps to address underperformance including involvement in quarterly meetings and targeted action plans.
Customer & Business Development
- Work with RBMs Sales teams and TAG to deliver quality reviews for Service customers highlighting RMS success value and opportunities for improvement.
- Build strong customer relationships and champion the value of Genus services.
- Support the RBM in prospecting for new RMS customers and identifying opportunities to promote Genus products and technologyincluding Ingenuity.
- Share commercial leads with Business Advisors Technical Services and Sales teams.
Collaboration & Leadership
- Champion future business strategies and support change initiatives driven by the RBM.
- Promote a positive health & safety culture reporting and addressing any concerns promptly.
- Participate in regional Team Leader meetings and support wider team activities.
- Carry out any additional responsibilities as required by the RBM.
Requirements
- Extensive onfarm experience essential for rota cover.
- Excellent communication and interpersonal skills for building strong relationships.
- A genuine desire to lead motivate and develop a team.
- The confidence to work independently and make sound decisions.
- Strong organisational skills and the ability to manage multiple priorities.
Business Overview
Genusis an agricultural biotechnology pioneer. We are a global FTSE 250 company headquartered in the UK and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics partneringwith farmers to transform how we nourish the world a mission that is important to a sustainable future.
Our vision is clear:Pioneering animal genetic improvement to sustainably nourish the world.
Our Values
- Collaborate as One Team
- Create Value for Customers
- Innovate with Purpose
- Never stop improving
DEI
Genus is a place where you can be yourself and be part of a growing global team. We have a culture of respect openness and fairness for all. Whatever your background your role or your area of work you will have the chance to thrive in an environment that inspires challenges and supports you to succeed.
Benefits Overview
- 30 days holidays Bank Holidays
- Pension scheme
- Comprehensive training learning & development program for all employees
- Employee NHS Cash Top Up health insurance scheme
- Employee assistance and mental health support programs
- Life cover
Equal Employment Opportunities
Genus is an equal opportunity accordance with anti-discrimination law it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.
Recruitment Fraud Warning
Genus plc will never ask you to provide fees or payment for computer software or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application please contact the Genus Talent Acquisition team at.
Key Skills
- Cement Plant
- Account Payable
- Bidding
- Electrical Engineering
- Kpo
- Architecture
