Assistant Night Manager

JOIN OUR FAMILY

Belong in a place where you can be yourself and love whatyou do. Join our hotel community and we will support you to realise yourtrue potential. You will be part of a team where everyones contribution isvalued. We will empower you to bring ideas to elevate our servicescreating personalised experiences for guests. Help them to feel specialand we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The MunicipalHotel & Spa MGallery in May 2023 and have reset the clock within thishistoric building bringing it back to life. Our Heartists aspire tocreate memorable heartfelt moments for all life enjoyers to experience uniquestories from the past but also to immerse themselves into our hospitalitycreating their own astonishing tales of MGallery magical moments. Weboast 179 stunning bedrooms set in a remarkable and inspiring landmark of thecity. Time is of essence and at the heart of The Municipals story. Theiconic clock tower and bells giving the tempo to a timeless restaurants bars and a state-of-the-art spa sanctuary experience willoffer everyone the place to have the time of their lives pause the clock andembark upon their own magical journey with MGallery.

MGallery Boutique hotels with one-of-a-kind designs ()

A DAY IN THE LIFE OF AN ASSISTANT NIGHT MANAGER AT THEMUNICIPAL HOTEL & SPA MGALLERY

What youll be doing...

As the Assistant Night Manager you play a pivotal role inleading our overnight operation upholding the refined standards of the MunicipalMGallery. Whilst supporting the NightManager you will also independently lead overnight shifts during the NightManagers days off acting as the senior decision-maker and Manager on duty.

In this role you ensure the transition from day to nightremains seamless and invisible to our guests. You will take full responsibilityfor guest safety financial accuracy through the Night Audit and theleadership of the night team delivering calm confident leadership throughoutthe night.

Key Responsibilities:

Leading the Vision
Lead the overnight hotel operation in the absence of the Night Manager
Uphold the MGallery Memorable Moments philosophy throughout the night
Ensure consistency of five-star service standards across all overnighttouchpoints

Operational Excellence
Manage and complete the Night Audit with absolute accuracy when leadingshifts
Ensure all financial reporting is precise compliant and completed on time
Deliver seamless departmental handovers to the morning management team

Guest Relations
Act as the primary point of contact for overnight guests when leading shifts
Manage late arrivals early departures and guest concerns with polishedempathy
Resolve issues calmly and professionally reflecting luxury brand standards

Safety & Security

Act as the designated overnight Fire Marshall and Health& Safety lead when required
Conduct regular security patrols of the hotel and historic premises
Ensure the safety security and well-being of guests colleagues andproperty

Team Leadership

Night Auditors

Night Housekeeping Team

Provide direction coaching and support tocolleagues during independent shifts

Foster a culture of accountabilityprofessionalism excellence and care.

The Ideal Candidate

Previous experience in a Front Office or Nightssupervisory role within a luxury or five-star hotel
Proven ability to manage overnight operations independently
Strong proficiency in PMS systems (Opera Cloud preferred) and Night Auditprocedures
Confident decision-maker with a calm reassuring leadership style
Passionate about luxury hospitality and delivering personalized guestexperiences

WHAT WE OFFER

When you become one of our Heartists you will also be amember of the Accor and RBH group with all the benefits that brings. The ALLHeartists program is the benefits programme dedicated to Accor provides employees with the opportunity to enjoy memorable experiencesthroughout the year thanks to preferential rates in hotels and exclusivediscounts with a wide range of partners. The RBH company benefits extendthese offerings across RBH Managed hotels Hapi Benefits Refer and Reward Schemesan extra days holiday for your birthday and pension scheme. To concludethis power trio we have The Municipal Hotel benefits with friends and familyrates discounts free meals on duty gratuities discounted local parking andsocial events. Whats not to love

You will have access to a benefits package we believetruly works for our people and enhances our overall culture...Tolearn more about our full benefits packageclick heretowatch our RBH employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunityemployer. We believe in hiring a diverse workforce and sustaining an inclusivepeople-first culture. If at any point throughout our process you requirereasonable adjustments please

Apply now. Let your passion shine. #MGallery#MGalleryMoments #LifeatRBH