Let's begin! Associate Director Customer Success Management (Catastrophe Risk)

At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity helping our clients navigate uncertainty with clarity speed and confidence.

If you are excited about this opportunity but do not meet every single requirement please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.

Skills and Competencies

• Over 8 years of client-facing experience in re/insurance catastrophe management risk management software services analytics or related fields.
• Passionate about delivering well-organized resourceful customer experiences with creativity and attention to detail.
• Self-starter and strong team player who thrives in fast-paced high-growth environments embracing responsibility and ownership.
• Exceptional communication skills capable of conveying complex concepts to diverse audiences with proven success in onboarding supporting and inspiring customers.
• Skilled in strategic account management project management networking influencing and delivering engaging presentations.
• Highly organized able to work under pressure and effectively coordinate across teams to achieve goals independently or collaboratively.
• Fluency in English (written and spoken) is required
• Basic understanding of artificial intelligence concepts with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices including risk management and ethical use.

Education

Bachelors degree in any discipline with a strong academic track record

Responsibilities

Our high-performing Client Enablement team seeks a Singapore based Senior Client Success Manager to work closely within the Broker Market Segment to expand and support strategic client relationships across all levels of the clients organization. As our Client Success Associate Director youll play a key role in setting strategic directions developing client relationships and ensuring that our enterprise clients continually derive maximum value from Moodys solutions. The ideal candidate will be a strategic thinker with extensive expertise in client success team leadership and enterprise account management. The ideal candidate will be a self-motivated proactive results-oriented professional who can work with minimal direction. The ideal candidate will get satisfaction from building new relationships and helping large organizations to derive business value from their relationship with Moodys.

The main functions of this role are to execute the strategic account plan work closely with our client base retain and increase revenue by helping pursue expansion opportunities while ensuring a high quality of service and effective communications between the client and internal Moodys business units. Success will be determined by client retention and satisfaction as well as performance on individual project-based initiatives.

• Understand the strategic direction and business priorities of client base to:
  • Develop maintain and execute a strategic account plan in partnership with Moodys sales team.
  • Develop and influence effective measures to protect client revenues in segment in partnership with sales team
  • Identify expansion opportunities by having a deep understanding of the clients business operations and applying Moodys solutions to provide value
• Build strong relationships across all levels of the organization including senior-level contacts and collaborative relationships with end users.
• Develop proactive service strategies for strategic clients in segment to:
  • Lead and manage client projects for model evaluations development of clients VoR workflow best practices API integrations etc.
  • Provide change and release management services
  • Manage and implement application and model onboarding and adoption
  • Use product and client knowledge to design solutions tailored to clients business
  • Develop training plans
  • Coordinate product management training and support teams to support unique client needs
• Represent segment with Global Client Success Leadership
• Maintain high visibility and credibility within Moodys RMS Senior Management
• Represent Moodys at external events client events and conferences

Travel
Moderate travel may be required.

About the Team

Moodys RMS is the worlds leading provider of analytics and decision science solutions for quantifying and managing catastrophic risks worldwide. Its models and services are used by hundreds of insurance and reinsurance companies hedge funds corporations and governments to assess a wide range of natural and man-made perils from earthquakes and hurricanes to terrorism and disease pandemics.

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation gender expression gender identity or any other characteristic protected by law.

Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.