Retention Advisor

Job Title:

Job Description

Are you looking for an opportunity to jumpstart your career in theSales/Service industry Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as aCustomer Support Advisorworking on an internationally innovative campaign with a base salary of R8000 Incentives

Youll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while youll become part of a community of likeminded individuals that that become friends for life.

ThisSales/Customer Service Advisor role at Concentrix is a great match if you:

• 1 year call centre experience AND / OR 6 months Direct Sales experience (excluding retail clothing) OR Collections and customer service experience

• Passed Grade 12 or NQF4

• Minimum B2 (English Language level Email Writing and Computer Lit)

• Neutral voice profile

What is in it for you
In this role we offer benefits that help you support your unique lifestyle:

• Base Salary of R8000 Incentives

• Medical aid for main member / medical insurance for employee and two dependents

• Pension Fund

• Subsidized transport

• Fantastic Employee Assistance Programme (EAP)

• Group life cover

• Access to financial well-being sessions will writing sessions and stress management sessions

• Team building and upskill training opportunities

• Interactive and inclusive company culture

What you will do in this role

Key Responsibilities will include:

• Quickly understanding customers requirements to create a tailor-made package that bestsuits their needs ultimately persuading new customers to choose as theirentertainment provider or upgrading current subscriptions to make sure each customer is
  getting the most out of their package. This will be accomplished through engaging andmeaningful conversations.

• Keeping up to date with all products and campaigns so that you are able to effectively
  support our customers and promote new and existing products as well as our brand

• Keeping the customer at the heart of all that we do

• Sharing best practice with colleagues and delivering and receiving feedback so that youare constantly learning and improving

• Continued self-development through a range of learning and development resources

• Delivering the best service in the country in every interaction

• Adhering to all compliance guidelines to ensure you are providing premium entertainment
  products to the right customers in the right way

Personal skills required for the role:

• Youll have a passion to sell while always putting the customer first to deliver a solutionthat most suits their needs

• You thrive in a target driven environment and take ownership of your performance to meetexpected KPIs

• Exceptional service is second nature to you and doing the right thing for our customerswill be your natural approach

• Youll be a resilient flexible and innovative thinker who can quickly understand acustomers needs and will be able to draw on the resources at your disposal to find theright solution

• Youre confident in a high paced environment and able to adapt to changing requirements

• Youll be able to build relationships with our customers quickly showing compassion andempathy when needed in a helpful upbeat and positive manner whilst letting yourpersonality shine through

• Passionate about providing our customers with the best service in the country you willsee challenges through to resolution

Ready to bring your skills experience and sense of urgency to a company that values your expertise. Discover why over 550000 game-changers around the globe call Concentrix their employer of choice. Together we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

With game-changers in over 70 different countries we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each others success and well-being giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Eligibility to work
In accordance with South African law only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the companys EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race colour religion gender national origin age sexual orientation gender identity or expression protected veteran status disability status or any other legally protected characteristic.

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