International Operations Specialist

Ready to turn your passion into a career Do you dream of working in a dynamic and fast-paced logistics environment supporting major events in sports music automotive fine art and film Want the chance to collaborate with some of the biggest names in entertainment media and luxury Look no further! Were looking for talented and passionate individuals like you to join our logistics team.

Rock-it Cargo a division of The Rock-It Company brings iconic moments to the world. Were proud to enable the worlds moments in live events across live touring sports & broadcasting film & tv and experiential events. Rock-it Cargo operates seamlessly around the globe bringing life-changing experiences to millions of people every year.

The International Operations Specialist plays an integral role in developing and executing an overall logistics strategy to meet the diverse needs of member sport organizations and partners. Coordinates and manages the end-to-end import/export processes ensuring timely movement of a clients goods across different countries and regions while providing exceptional customer service in promptly and professionally addressing client inquires and concerns. Manages relationships with international carriers negotiates rates and secures optimal shipping options for clients. Collaborates with various departments including finance and customer service to ensure seamless operations.

Location:Toronto or Vancouver

Job Type:Hybrid with periodic local and international travel.

WorkSchedule: Schedule fluctuates based on workloads. Rotationofon-callweekend responsibilities.

KeyResponsibilities:

• Major Project/Sporting Event Project Planning Execution and Management
• Arranges domestic and international import/export shipments via air trucking and ocean.
• Builds and maintains strong relationships with smaller ad hoc clients and larger assigned accounts to provide superior logistics service and develop client loyalty for long-term business.
• Communicates and collaborates with project stakeholders clients and vendors to understand their shipping requirements and provide tailored solutions.
• Prepares and processes the necessary documents and paperwork for the import and export of goods such as commercial invoices packing lists certificates of origin and customs declarations.
• Coordinates with customs authorities to ensure compliance with import/export regulations and documentation. Experience with CARM would be benefit.
• Proactively identifies cost-saving opportunities and efficiency improvements in import/export processes; stays informed on international trade regulations changes and industry trends.
• Resolves any customs clearance or transportation issues during the international shipping process such as delays damages losses or disputes to maintain the integrity of the supply chain.
• Evaluates and optimizes the efficiency quality and cost-effectiveness of the international shipping process as well as identifying and implementing improvement opportunities.
• Manage daily activities associated trackers while optimizing delivery scheduling and plan and organizing and supervising on-site labor force.
• Monitors measures manages and reports on event/project performance

Qualifications:

• 2-3YearsRelatedExperienceispreferred
• Nopreviouslogisticsexperienceisrequiredifthecandidatehasthepropensityto grasp operational processes and procedures
• Enjoyandcomfortableworkinginacustomerservicerole
• Advanced computer skills including programs such as Microsoft Excel Smartsheet andOutlook
• Mustbeopentochangeandanadvocateforcontinuousimprovement.
• Mustbehighlyorganizedwiththeabilitytomultitask
• Abilitytoworkinafast-pacedanddynamicenvironment;especiallyinproject management
• Excellent communication skills
• Mustberesults-orientedandwillingtotakeownershipofallassignedprojects
• Team player with a positive attitude

Dont meet every single requirementWe are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What The Rock-It Company Will Offer You:

A growing logistics platform within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events touring sports luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the worlds biggest concerts festivals and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.

Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others.

Benefits & Perks That Rock!

• Recharge & Reset: Enjoy a generous PTO package with 18 vacation days 2 floating holidays 7 sick days and 11 paid holidays annually. We know work-life balance is key.
• Your Health Our Priority: Comprehensive medical dental and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan plus access to convenient telemedicine throughMDLiveand mental health support through our Employee Assistance Program.
• Financially Fit: Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life AD&D Short-Term Disability and Long-Term Disability).
• Family Matters: Welcoming a new addition We offer generous paid parental leave for all parents.
• Perks with a Purpose: Grow professionally with Continuing Education Reimbursement give back with Charitable Donation Matching and even snag free tickets to client events (when available)!
• Culture Club: We love to celebrate! Join us for regular company events like birthday lunches sports outings volunteer opportunities and more.
• Optional Add-Ons: Customize your benefits with supplemental insurance (accident critical illness hospital indemnity) and pet insurance through MetLife.
• Sweet Savings: Score potential discounts on home and auto insurance through Farmers Insurance.

The Rock-It Company is committed to the inclusion of all qualified individuals. As part of this commitment Rock-It will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed please contact. Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal state or local law pertaining to the employees state of employment.