Senior Amazon Customer Excellence System Manager, Amazon Logistics, AMXL

The Amazon Customer Experience System (ACES) team in JP Amazon Logistics (AMXL) is seeking a strategic Program Manager to lead end-to-end process design and optimization across our rapidly expanding Heavy & Bulky logistics network. This is a unique early-stage opportunity to build processes from zero spanning SCM First Mile and Middle Mile operations rather than simply improving existing frameworks. Youll establish PMO governance design management mechanisms and create standardization frameworks that will become the foundation of AMXL Japans operational excellence. This role drives organizational execution excellence for large-scale programs with direct impact on business strategy and customer experience through project prioritization stakeholder coordination and standardization.

JP Amazon Logistics部門AMXLのAmazon Customer Experience SystemACESチームでは急速に拡大するHeavy & Bulkyロジスティクスネットワーク全体のエンドツーエンドのプロセス設計と最適化をリードする戦略的プログラムマネージャーを募集していますこれは既存のフレームワークを改善するだけでなくSCMFirst MileMiddle Mileオペレーションにまたがるプロセスをゼロから構築するユニークなearly stageの機会ですPMOガバナンスを確立し管理メカニズムを設計しAMXL Japanのオペレーショナルエクセレンスの基盤となる標準化フレームワークを作成しますこの役割はビジネス戦略と顧客体験に直接影響を与える大規模プログラムにおいてプロジェクトの優先順位付けステークホルダー調整標準化推進を通じて組織全体の実行力を向上させます

Key job responsibilities
This position is responsible for strategic process design and execution across the rapidly expanding AMXL (Amazon Extra Large) business:

**End-to-End Process Design & Standardization (Build from Zero)**
- Deeply understand on-site operations across SCM First Mile and Middle Mile extracting best practices through data-driven analysis
- Design integrated processes and establish standard work that spans the entire logistics network
- Build PMO governance frameworks KPI systems and reporting mechanisms from scratch
- Foster a sustainable process improvement culture leveraging Lean Six Sigma Kaizen and other methodologies

**Strategic Program Leadership (Think Big)**
- Lead large-scale programs and initiatives with stakeholders at all levels across departments and regions
- Collaborate with delivery station operations account management technology retail and customer service teams
- Provide strategic recommendations to senior leadership and develop long-term roadmaps
- Design and execute training programs for organizational capability building

**Data-Driven Problem Solving & Continuous Improvement (Dive Deep)**
- Systematically analyze current process issues identify root causes and implement sustainable improvements
- Set quantitative improvement targets (cost reduction efficiency gains quality improvement) and execute
- Drive operational efficiency through digital tools and automation
- Build real-time dashboards and KPI tracking systems

このポジションは急速に拡大するAMXLAmazon Extra Largeビジネス全体の戦略的プロセス設計と実行を担当します

**エンドツーエンドのプロセス設計と標準化ゼロからの構築**
- SCMFirst MileMiddle Mileにわたる現場オペレーションを深く理解しデータドリブンな分析を通じてベストプラクティスを抽出
- ロジスティクスネットワーク全体にまたがる統合プロセスを設計し標準作業を確立
- PMOガバナンスフレームワークKPI体系レポーティングメカニズムをゼロから構築
- Lean Six SigmaKaizen等の手法を活用した持続可能なプロセス改善文化の醸成

**戦略的プログラムのリーダーシップThink Big**
- 部門や地域を超えた大規模プログラムとイニシアティブを主導
- 配送ステーション運営アカウント管理テクノロジーリテールカスタマーサービスチームと協働
- 経営層への戦略提言と長期ロードマップ策定
- 組織能力構築のためのトレーニングプログラム設計と実行

**データドリブンな問題解決と継続的改善Dive Deep**
- 現状プロセスの課題を体系的に分析し根本原因を特定持続可能な改善を実装
- 定量的な改善目標コスト削減効率向上品質改善を設定し実行
- デジタルツールとオートメーションを活用した業務効率化
- リアルタイムダッシュボードとKPI追跡システムの構築

About the team
AMXL JP is a single-threaded organization that owns Amazons end-to-end Heavy & Bulky (H&B) logistics network. As an early-stage team were building the foundation of operational excellence from the ground up. Unlike mature organizations with established processes we offer the unique opportunity to design implement and scale processes across SCM First Mile and Middle Mile operations. Our delivery partners provide specialized services including room-of-choice delivery installation/assembly and recycling/hauling. Were looking for entrepreneurial leaders who thrive in ambiguity think strategically dive deep into data and are passionate about building scalable systems that delight customers.

AMXL JPはAmazonのエンドツーエンドのHeavy & BulkyH&Bロジスティクスネットワークを所有するシングルスレッドの組織ですearly stageのチームとしてオペレーショナルエクセレンスの基盤をゼロから構築しています確立されたプロセスを持つ成熟した組織とは異なりSCMFirst MileMiddle Mileオペレーション全体でプロセスを設計実装スケールするユニークな機会を提供します当社の配送パートナーはルームオブチョイス配送設置/組み立てリサイクル/運搬などの専門サービスを提供しています曖昧さの中で成長し戦略的に考えデータに深く潜り顧客を喜ばせるスケーラブルなシステムの構築に情熱を持つ起業家精神あふれるリーダーを求めています

- Bachelors degree or equivalent in business operations logistics supply chain or engineering
- 5 years of process development experience
- Experience leading cross-functional projects and managing large complicated programs
- Speak write and read fluently in English
- Speak write and read fluently in Japanese

- Experience in advanced data analysis using Excel Python or SQL
- Experience using data and metrics to test theories confirm assumptions and measure success
- Experience in people management and stakeholder management
- Experience building PMO frameworks governance mechanisms or standardization programs

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