Customer Care Expert – Japanese Speaker
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Customer Care Expert Japanese Speaker youll be the face of Wix for our Japanese-speaking users helping them resolve issues improve their experience and make the most out of our platform. Youll collaborate with cross-functional teams to provide top-notch solutions and ensure customer your day-to-day you will:
- Provide Wix users with technical solutions via email chat and phone
- Analyze user behavior content suitability and relevance to determine their impact on user satisfaction
- Develop and maintain positive customer relations and satisfaction
- Influence the way we support our users and improve it to ensure the best possible user experience
- Work with other departments and product teams to address users needs
Within this role your day-to-day work will be in Japanese; however a high level of English competency is required as all training and internal communication will be delivered in English.
At Wix we believe our best work happens together. Our work model in Japan is hybrid with 2 days a week from our office (as of April 2026). Flexibility remains a core value at Wix and special requests are handled thoughtfully at the team level.
Qualifications :
- Fully proficient in Japanese and business-level English skills
- Eager to explore new technologies and consider yourself tech-savvy
- Ability to learn new concepts solve problems thoughtfully and effectively and expand technical skills
- Customer service experience in any industry with excellent critical thinking skills to identify challenges and solutions
- Passion for helping others and influencing how users perceive our products
- Comfort working in a fast-paced and deadline-driven environment
- Proactive problem-solver who can work independently taking initiative to seek solutions
Additional Information :
About the Team
Our Customer Care team is the heart of Wix helping our users succeed online. Were a group of experts who use our unique understanding of Wix products to provide support and inspiration to over 200 million users around the world! We work in a fast-paced environment delivering exceptional service 24/7. We collaborate closely with other teams to improve our products and ensure the best user experience possible.
Why should you join our team
Monday-Friday 9 am-6 pm hybrid working model
15 Days annual leave
10 Days annual sick leave
Health Insurance
JPY1000/Business Day for lunch
Weekly Team lunch in the office (only available for Hybrid employees)
Commute Pass Allowance: Maximum JPY35000/M (Only for Employees that commute to the office)
Restricted Stock Unit and Employee Stock Purchase Plan
Competitive salary
Please send your resume in English.
Remote Work :
No
Employment Type :
Full-time
About Company
Wix is a leading global software platform for small businesses to operate online with millions of registered users in 190 countries. Wix was founded on the belief that the Internet should be accessible to everyone to develop, create and contribute. Through free and premium subscriptio ... View more
