IT Support Analyst

Who We Are

Williams International is a privately-owned company that develops and manufactures jet engines for both military and commercial aircraft applications. We are a company of creators who deliver pioneering ideas and technologies that lead the aerospace industry. Our culture fosters creativity collaboration and continuous learning to position our team members to inspire each other and provide quality products and supporting services that exceed the expectations of our customers.

This position is 100% onsite and no remote or hybrid is available at this time.

The Opportunity

Williams International has an exciting opportunity for an IT Support Analyst to join our team. The IT Support Analyst is primarily responsible for providing team members with second-tier support via escalated Helpdesk requests assisting IT colleagues with project-related tasks and/or research and other relevant desktop support tasks that may arise. Additional responsibilities include loading configuring and deploying PCs supporting relocation of team members software/hardware installation configuration and troubleshooting. All must be conducted with a high level of customer service and professionalism.

SPECIFIC DUTIES:

• Own and resolve Helpdesk requests in as complete and efficient a manner as possible; escalate to third-level technicians when appropriate
• Troubleshoot advanced software hardware and operating system issues as required
• Perform software installations configurations and upgrades
• Effectively manage user expectations by communicating status and progress throughout the issue resolution process
• Interface with department managers to gather hardware and software requirements for incoming team members
• Load Windows operating system and software onto PCs configure accordingly and migrate data before deploying to team members
• Provide IT support during twice-yearly Engineering rotational moves
• Relocate PC hardware when team members are moved on an ad-hoc basis

Qualifications

• Bachelors Degree in a related field (i.e. Computer Science Information Technology Cybersecurity etc.) or equivalent training
• 3 years of helpdesk experience
• High level of customer service communication skills (oral and written) and attention to detail
• Advanced software and operating system (Windows 7 and 10) troubleshooting skills. Overall knowledge of desktop productivity products: MS Office Adobe Acrobat IE Chrome etc.
• Physical ability to lift 50lbs walk long distances and work on ones feet for extended periods of time
• Ability to work in a team environment and perform efficiently under pressure
• Responsible for and accountable for product safety and the quality of work including as a minimum all elements defined in the Companys Quality Policy.
• U. S. Citizenship is required. Position requires the ability to obtain a U. S. Government Security Clearance if needed. Candidates selected may be subject to a U. S. Government security investigation and must meet eligibility requirements for access to classified information. For more information on Security Clearances please visit: U. S. Department of State.

Additional Information

Williams International is a Drug Free Workplace where all new team members and contractors are subject to pre-employment drug testing for the following controlled substances: marijuana cocaine PCP amphetamines opioids and alcohol as policy dictates.

Williams International is committed to equal employment opportunities for all individuals regardless of race color religion sex gender identity sexual orientation national origin age disability and protected veteran status.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are interested in applying for employment with Williams International and need special assistance or an accommodation to use our website or to apply for a position due to a physical and/or mental disability please send an e-mail with your request to . Or please call . Determination on requests for reasonable accommodation is made on a case-by-case basis.

Required Experience:

IC