Coordinator – Disability Resources for Students

Job Description

The Department of Disability Resources for Studentshas an outstanding opportunity for aCoordinator Disability Resources for Students (Program Coordinator (NE S SEIU 925 Non Supv)) to join their team.

Embedded in the core values of the University of Washington is a commitment to ensuring access to a quality higher education experience for a student population from varied background. Disability Resources for Students (DRS) recognizes disability as an aspect of diversity that is integral to society and to our campus community. DRS serves as a partner in fostering an inclusive and equitable environment for all University of Washington students.

This position reports to the DRS Director and is part of a department with a federal mandate to determine implement and facilitate accommodations for students with documented disabilities. This work involves interaction among complex systems in an increasingly technical field ensuring compliance with federal and state statutes and collaboration with individuals from varied backgrounds across the UW tri-campus community to facilitate equal access and inclusion for students with disabilities.

The Coordinator Disability Resources for Students will serve as the primary individual staffing the in-person DRS office and testing center responsible for administering academic testing accommodations and directly supporting students and their instructors with a variety of concerns. Successful candidates will work well both independently and as part of a team to ensure consistent excellent service and operations.

DUTIES AND RESPONSIBILITIES:

Accommodated Testing Coordination and Proctoring

• Manage daily operations of the DRS Alternative Testing Center.

• Coordinate daily weekly and quarterly testing calendar.

• Facilitate communication between instructors and students to arrange testing plans.

• Identify and resolve issues that arise while advance planning and during real-time service interactions.

• Prepare materials equipment and spaces required for a variety of disability accommodations and exam formats.

• Check-in and monitor testers to clarify instructions and ensure a secure reduced-distraction environment.

• Retain accurate and secure records and files related to accommodate testing.

New Student Intake and Other Accommodations Support

• Process new student applications including triaging emergency requests light data entry and management of confidential documents and records in accordance with university policies.

• Assist students to schedule appointments with DRS Director and Assistant Director.

• Communicate with prospective students pending applicants and their families regarding policies and procedures for establishing accommodations at UW.

• Provide educational and technical support for students and instructors navigating UWs myDRS system to manage their accommodations.

• Orient students and instructors to adaptive technology and equipment required for class participation and testing accommodations.

• Log inventory and usage history for adaptive technology and equipment.

• Create and revise resources for DRS staff training and customer support.

Customer Service and Administrative Functions

• Supervise student staff including hiring training scheduling work shifts and ensuring confidentiality and academic integrity are maintained while providing excellent customer service.

• Answer questions and apply DRS policies and procedures in person and via email phone video and other communication channels.

• Perform general clerical tasks such as filing scanning reception work orders etc.

• Report on DRS services provision including student/faculty usage rates program summaries and other pertinent or requested information.

• Review policies and procedures to recommend improvements and update internal and external documentation websites and other materials as needed.

• Develop collaborative working relationships with students faculty and staff.

• Other tasks and projects as assigned.

MINIMUM REQUIREMENTS:

• High school graduation or equivalent AND two years of experience in student disability services.

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license certification and/or registration.

ADDITIONAL REQUIREMENTS:

• Proficiency with Microsoft 365 productivity and collaboration tools including Outlook Teams Word Excel PowerPoint OneDrive etc.

• Experience managing and scheduling calendars.

• Excellent customer service skills in working with a broad range of constituents including students staff faculty administrators parents and non-University customers.

• Staffing flexibility to support a variable testing schedule and fluctuating quarterly workflows.

• Discretion to handle confidential information with a high degree of tact diplomacy and strict security.

• Organizational skills to triage and prioritize competing responsibilities work efficiently and meet tight deadlines with minimal supervision.

• Accuracy and attention to detail with ability to maintain focus in a busy office environment.

• Strong compassionate interpersonal communication skills including ability to de-escalate high-stress customer interactions and crisis management.

• Adaptability to respond to unexpected and challenging situations while maintaining professional composure.

DESIRED EXPERIENCE:

• Working knowledge of UW systems and procedures (e.g. AIM/myDRS SDB EAB/Navigate EARS/DARS).

• Experience with academic accommodations and alternative testing implementation especially in higher education.

• Understanding of FERPA and other state and federal laws and regulations concerning confidentiality and liability.

• Familiarity with state and federal laws and regulations pertaining to disability and accessibility (e.g. Section 504 of the Rehabilitation Act of 1973 Americans with Disabilities Act of 1990).

CONDITIONS OF EMPLOYMENT:

• In-person 40 hours per week and overtime eligible Monday through Friday hours may vary with operational needs.

• Occasional representation at special events such as Welcome Week resource fairs new student orientations prospective student visit days and similar.

• Office environment does not have natural light adjustable overhead lighting and light therapy boxes are available.

• Ability to lift/move 20 pounds occasionally.

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.