eCOA Technologies Customer Support
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Supports in providing Tier 2 technical support and service activities for IQVIAs products and services for a designated client group of clients or end users.
Assists in identifying and troubleshooting problems with software applications recommends corrective action and provides feedback based on client experiences to support product and process improvements.
Has a basic understanding of suite of clients vendors and IQVIA products and works with client to create tickets troubleshoot problems and escalate complex technical issues.
Documents known technical issues and provide resolutions/resolution plans keeping the client updated regularly through the incident management tool.
Has broad understanding of quality standards and work requires minimal revision.
Interpersonal skills and technical product knowledge and expertise are important to responding to daily customer-centric activities.
Qualifications
Bachelors Degree Computer Science a related field or equivalent experience
Req
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
