Service Support Engineer (Complex Offer Management)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Responsibilities / Tasks
- Prepare solution proposals and ensure that all proposal processes are completed on time.
- Support front-line sales with follow-up and customer communication when necessary. Occasional site survey / site work is expected
- Manage the service project offer management process from defining the scope to technical detailing proposal preparation costing and solution pricing.
- Raise 2nd-level technical support tickets when required
- Support the Service Sales team to achieve sales growth and expand market reach and coverage of the existing installed base.
- Handle technical and commercial clarifications as well as customer negotiation meetings during the tender and pre-contract stages.
- Demonstrate maturity with strong networking skills.
- Drive optimal team performance through excellent communication and by fostering synergies among all stakeholders.
- Ensure compliance with QHSE regulations.
Your Profile / Qualifications
- Degree in Mechanical Chemical Electrical or other engineering disciplines.
- Minimum of 5 years of working experience.
- Experience in costing and proposal preparation is preferred.
- Extensive experience in industries involving core technologies and process applications such as Dairy Food Beverage or Chemical industries is preferred.
- Able to review P&ID and understand site installations needs is preferred.
- Proficient in Microsoft Office (Excel Access Word PowerPoint).
- Well-organized responsible and strong problem-solving aptitude.
- Excellent oral written and presentation skills in English.
- Team player with strong interpersonal skills sense of ownership and accountability.
- Able to communicate and interact professionally with both internal and external clients.
- Organized analytical and able to remove obstacles through creative and adaptive approaches.
- Comfortable in a dynamic technical environment with a fast-paced daily routine.
- Previous experience as a team leader is a plus.
- Able to work independently with remote teams with minimum supervision
Did we spark your interest
Then please click apply above to access our guided application process.
Required Experience:
IC
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
GEA makes an important contribution to a sustainable future with its solutions and services, particularly in the food, beverage and pharmaceutical sectors.
