Member Experience Specialist

Flodesk is one of the worlds fastest-growing email marketing companies built to help creators sell online and design emails that people love to get. Our commitment to small business owners is to create simple and intuitive tools that help them grow nurture and monetize their email list.

Were a remote-first company headquartered in San Francisco California with a globally distributed teamincluding an in-person office in Da Nang Vietnam. Our team reflects the diversity and creativity of the people we serve. Join our mission to level the playing field for small business owners through good design

About the Opportunity

Flodesk isnt just an email tool; we are a design revolution and a dedicated marketing partner for small business owners. We are looking for aMember Experience (MX) Specialist with empathy tech-savvy and the drive to help entrepreneurs succeed.

This is not a generic Customer Support role where you read from a script. You will be the voice of Flodesk to our members and the voice of the users back to our product team.

We are looking for someone humble driven and inquisitive. You dont just close tickets; you solve problems identify trends and help our members grow their businesses.

What You Will Do

• Own the Member Resolution: You are the first line of defense. You will promptly troubleshoot and resolve complex inquiries regarding the Flodesk platform billing and technical integrations. You turn frustrated users into loyal fans through fast empathetic and clear solutions.

• Drive Customer Health: You dont just react; you look at the data. You will utilize customer success metrics to identify churn risks and help develop strategies that increase loyalty. You proactively spot at-risk members and help them find value.

• Be the Voice of the Customer: You are the eyes and ears of the company. You will identify trends pain points and bugs and share these insights with the Product and Engineering teams to improve the platform for everyone.

• Master the Product: You will become a Flodesk encyclopedia. You stay ahead of new feature releases and best practices ensuring you can guide members through any challenge. You will also collaborate on internal MX projects to improve our teams efficiency.

What you need to be successful

• Founder Empathy: You have a genuine passion for helping small businesses grow. You understand that behind every support ticket is an entrepreneur trying to make a living. (Bonus: You have an entrepreneurial mindset).

• Master Communicator: You have excellent English written communication skills. You can explain complex technical concepts in simple human terms via email and chat. You build rapport and trust instantly.

• Cultural Fluency: You understand Western/US communication styles and service expectations. You dont just translate language; you translate tone. You know how to be friendly direct and professionalmatching the Chat style of modern US tech companies.

• Tech Fluency: You are tech-savvy and comfortable navigating new software. You dont need a manual to figure out a new platform; you dive in learn it and master it quickly.

• Thrives in Ambiguity: You are comfortable working independently in a fast-paced environment. When processes change (and they will) you adapt quickly without losing focus.

• The Background:

  • 13 Years Experience: Proven track record in Customer Success Account Management or Support (preferably in a SaaS or Tech environment).

  • Domain Knowledge: Familiarity with Email Marketing best practices E-commerce flows or Marketing Automation is a strong plus.

  • Platform Experience: Experience using Flodesk or similar tools (Mailchimp ConvertKit Klaviyo) puts you at the top of the list.

  • Global Experience: Experience living studying or working in English-speaking environments (US UK AU) or supporting US-based customers is a major plus.

Why you should choose us

• Impact: Your work will directly help thousands of SMBs.

• Culture: We are a lean fast-growing team that values Good Design Trust and Empowerment. We invest in our people adapt quickly and strive to be a great place to work.

• Perks:

• We pay highly competitive salaries 13th-month bonus.

• Stock options for high contributorswe want you to own a part of our success.

• Professional development package of up to $1000/year (for courses books or conferences).

• Modern office with top-notch equipment (MacBook Pro).

• Comprehensive healthcare package (Annual health check Vaccine Premium Health Insurance)

• Flexible working hours with a standard 5-day workweek.

Flodesk is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Flodesk is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email

Notice to California-based Candidates and Vietnam-based Candidates for Employment. This Candidate Privacy Notice is intended to provide information about how Flodesk collects and uses personal information to California consumers and candidates located in Vietnam (Vietnam-based candidates) who apply for employment with Flodesk. If you are employed by Flodesk refer to the Employee Handbook for additional information. For any questions about this notice please contact

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