Customer Support Specialist with Polish in the retail industry
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title:
Customer Support Specialist with Polish in the retail industryJob Description
Customer Support Specialist with Polish in the retail industryLublin
We are assembling a dedicated team for a leading company in the retail industry focused on providing top-quality empathetic and accurate customer support. If you are fluent in Polish (C1) and English (B2) and thrive in a structured back-office environment we want to hear from you!
Your responsibilities:
Deliver written customer support via email for the Polish market.
Investigate and resolve customer issues by reviewing past interactions and using internal tools.
Process manual refunds and address GDPR-related complaints with care and accuracy.
Ensure every customer interaction is professional empathetic and solution-focused.
Work with multiple systems efficiently while maintaining a high level of precision.
What we are looking for:
Fluent Polish (C1) and English (B2) both written and spoken.
Excellent communication skills and the ability to clearly explain solutions.
Strong analytical and problem-solving mindset.
Patience empathy and emotional resilience.
Typing speed of 150 keystrokes per minute and solid computer literacy.
Availability for full-time on-site work in Szczecin
What we offer:
Employment based on a labor contract
Engaging trainings
Benefit package: private healthcare by LuxMed MyBenefit with monthly budget private life insurance MultiSport fruits on Wednesdays and occasionally Pizza Days
Talent Development Program: a transparent career paths and promotions
CNX Academy: with mentoring program
CNX University: with unlimited online trainings available
Refer a friend: bonus for recommending a friend up to 4000pln
Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite
Modern office in the heart of Szczecin center
Location:
Poland LublinLanguage Requirements:
English (Required) Polish (Required)Time Type:
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Required Experience:
IC
Key Skills
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About Company
As a diverse, global organization, we provide customer engagement services for some of the world’s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with the ... View more
