Live Stream Sales Supervisor

Job Description:
The Live Stream Sales Supervisor is a pivotal role within Gamers Choice managing training and motivating the Live Stream Sales team to hit their sales targets and coaching them to help improve performance. This role is a shift supervisor for the Live Stream team managing coverage for live streams monitoring progress and goal attainment and helping to ensure the success of the Live Stream program by partnering with each member of the team on a daily basis.

Shift: 7:30am - 3:30 pm

*Weekends are required

Key Responsibilities

• Oversee streamers during live shows ensuring they follow proper run of show maintain pacing and deliver an engaging on-brand experience.
• Ensure streamers have all required inventory and backup products ready before and during their shifts.
• Manage the streaming floor by assigning stations coordinating breaks and maintaining smooth daily workflows across all streamers.
• Support streamers with technical issues (camera mic Whatnot listing errors) and escalate unresolved problems to management or tech teams.
• Maintain quality control by ensuring accurate listings giveaways and consistent adherence to streaming SOPs.
• Train new streamers on callouts pacing viewer interaction show structure and correct item handling to maintain a high-quality customer experience.
• Provide management with regular updates on stream performance pacing issues operational errors coaching feedback and any necessary escalations.
• Ensure all streamers consistently meet their individual performance goals including pacing sales targets and engagement levels through real-time coaching feedback and proactive support.
• Managing Live Stream team schedules and coverage for all shifts
• Keep the streaming floor organized well-supplied and fully prepared before each shift to reduce downtime and maximize efficiency

Qualifications

• 13 years of experience in live operations studio production retail management creator/streamer support or similar fast-paced operational environments.
• Prior experience working with streamers content creators live shopping platforms or broadcast environments is strongly preferred.

• Strong time-management abilities with the capacity to manage multiple streamers simultaneously.
• Demonstrated ability to organize workspaces maintain inventory readiness and ensure proper shift preparation.
• Experience managing staff schedules break rotations or shift coverage.

• Strong communicator capable of giving real-time feedback coaching and direction to streamers.
• Experience training and coaching staff on customer engagement callouts product handling and performance standards.

• Understanding of customer engagement best practices to ensure streamers deliver a high-quality viewer experience.

Preferred Qualifications:

• Prior experience or strong familiarity with the Pokémon TCG.
• Prior experience selling on Whatnot or other live shopping platforms.
• Deep knowledge of TCG trends collectibles market and audience preferences.
• Basic video or audio setup knowledge (lights camera mic etc.).

Salary Range: $24.00 - $35.00 per hour DOE

EEO/AAP Statement: Gamers Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions heritages and experiences. Gamers Choice is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

If you require an accommodation to participate in the application process contact us at

The above-noted job description is not intended to describe in detail the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so too may the essential functions of the position.

Required Experience:

Manager