Product Line Owner

The Product Line Owner (PLO) for Provider Integrations leads the strategy delivery and ongoing management of Ford and Lincolns digital service scheduling platforms FSR and LSR. The role drives cross-functional execution across engineering design operations and provider partners to deliver seamless customer and dealer service experiences.

As a Product Line Owner youre responsible for working with various teams in the identification development execution and ongoing management of Digital Customer & Dealer Experiences as well as external provider integrations. You will have a laser focus on customer dealer and partner integration requirements ensuring the delivery of a best-in-class scheduling and service experience for retail and commercial fleet customers. This role is central to managing a diverse landscape of provider capabilitiesincluding Dealer Management Systems (DMS) and scheduling toolsto provide exceptional experiences across all channels such as Mobile App Web and Fleet Telematics. Working alongside Engineering Design and Operations teams you will utilize your full playbook to drive delivery and ongoing support.

What youll do...

Strategic Leadership & Governance

• Drive Strategic Initiatives:Provide strategic leadership for the launch and scaling of new business initiatives for FSR and LSR.

• Roadmap & Reporting:Manage product line status updates long-term planning and roadmaps; lead report-outs for key leadership meetings.

• Infrastructure Management:Build a strong operational infrastructure within the team by establishing clear processes integrated timelines and performance expectations.

Product Execution & Delivery

• Lifecycle Management:Lead regular design review meetings and oversee the software delivery life cycle (SDLC) to ensure high-quality releases.

• Agile Excellence:Drive best practices for backlog management using JIRA and lead weekly POD meetings to ensure effective delivery against the product roadmap.

• Technical Integration:Facilitate cross-functional interactions between micro-services and macro-products ensuring seamless current development and future integrations.

• Functional Support:Guide Product Owners in the development and implementation of use cases and functional business requirements.

Partner & Stakeholder Engagement

• DMS Provider Management:Lead weekly engagements with DMS providers to monitor product health including get ready checklists appointment failure reports and API requirement updates.

• Dealer Relations:Participate in dealer panel sessions and assist Field Ops with one-on-one dealer meetings to collect feedback and align on customer experience requirements.

• Cross-Functional Alignment:Collaborate with counterparts in Dealer Process Service Experience Reservations and Mobile Service to synthesize dealer and consumer feedback into actionable product goals.

Team Leadership & Culture

• Mentorship & Growth:Provide direct leadership and professional development for Product Owners fostering a high-performance team culture.

• One Ford Orientation:Act as a culture champion utilizing a One Ford mindset to influence stakeholders and lead successful cross-functional projects.

Youll have...

• Bachelors degree in Business Administration or similar field

• 3 years of progressive work-related experience with demonstrated proficiency in multiple disciplines as a Product Manager Program Manager or similar role.

• 3 years of product management experience owning and driving roadmap strategy and definition.

• 3 years of experience with end-to-end product delivery in a fast-paced agile environment where priorities shift regularly.

• 3 years of experience in front-end customer experience products and managing a complex backlog with many stakeholders.

• 3 years of experience as a people leader coaching and guiding direct reports and team(s)

• Experience managing product development within JIRA or a similar Agile project management tool.

Even better you may have...

• A Master of Science in Project Management MBA in Project Management or MBA in Agile Management

• A technical background with the ability to quickly understand a specific domain and identify trends and opportunities in that space.

• Dealership service or parts business and/or partner tool experiences.

• Experience in applying Human Centered Design and design thinking methodologies to product development.

• Exceptional verbal and written communication skills with experience presenting to senior leadership.

• A self-starter attitude who is customer-obsessed detail-oriented and an enthusiastic team player.

• Firm grasp of capacity-based planning and strong organizational skills to manage multiple competing priorities simultaneously.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental vision and prescription drug coverage

Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays including the week between Christmas and New Years Day

Paid time off and the option to purchase additional vacation time.

This position is leadership level 6 and ranges from $60.

For more information on salary and benefits click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

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