Guest Service Agent

Orlando, FL - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee Interessant Hotels & Resorts Management. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

The Guest Services Agent is responsible for providing outstanding service to hotel guests throughout their stay. This role includes handling check-ins and check-outs processing reservations and payments responding to guest inquiries and ensuring a positive guest experience. The Guest Services Agent represents the hotels brand standards and is expected to maintain a professional friendly and helpful demeanor at all times.

Key Responsibilities:

Greet and assist guests in a courteous and professional manner

Process guest check-ins and check-outs accurately

Handle room assignments reservations and billing transactions

Respond to guest requests questions and concerns promptly

Resolve guest issues or escalate them to management when needed

Follow hotel policies procedures and brand standards

Maintain cleanliness and organization of the front desk area

Communicate important guest and shift information to supervisors

Promote hotel services amenities and local attractions

Protect guest privacy and maintain confidentiality

Previous customer service or hotel front desk experience preferred

Strong communication and interpersonal skills

Ability to multitask in a fast-paced environment

Professional appearance and positive attitude

Reliable attendance and punctuality

Basic computer skills and ability to learn hotel systems (Opera preferred)

Ability to work flexible schedules including weekends and holidays

Ability to stand for extended periods of time

Ability to lift up to 25 lbs if necessary

Lightspeed PMS knowledge preferred

$15/Hr Up to 40 Hrs / Weekly

This company is an equal opportunity employer.

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Required Experience:

Unclear Seniority

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Interessant Hotels & Resorts Management. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment ...