Ocean Import Agent

Scope of Position

Ensure timely and accurate movement of freight and information and administrative tasks while providing an exceptional customer service within the Ocean Import Department

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow meeting customer expectations
• Ensure accurate and timely data entry into our operational system per Operational Performance Standards (OPS)
• Track and Trace Ocean Import Files daily.
• Use Department Dashboards on daily basis.
•  Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing within Expeditors and customer standards.
• Interact with our customers in arranging their international shipments meeting customer service standards.
•  Contribute to maintain good relationships with suppliers (Shipping lines trucking companies and others involved).
• Meet compliance at all times regulations internal and external in accordance with government regulations. No fines penalties or late filing.
• Understand department process flow and looking for best practices to improve operational efficiency and productivity.
•  Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
• Meet KPI standards in accordance with the Companys procedures.
• Timely responses to emails (within 1 hour) and voicemails (within 30 mins) (internal and external).
•  Escalation of problems to Management and Supervisor when necessary.
•  Follow Accounting Dos and Donts

Personal Development:

• Attend training classes when required.
• Complete mandatory training when required.
• Meet company standards of 52 hours training per year including as needed management/leadership training.

Culture:

• Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Qualifications :

• Minimum of 2 years in Ocean and Air Import experience.
• Must provide exceptional customer service internally and externally at all times.
• Must have complete understanding of ocean import documentation process.
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Pro-active strong organizational skills.
• Proficient level of Microsoft Office (Word Excel etc)
• Must complete Dangerous Goods Certification within the first 6 months.
• Must be able proficient in English both written and verbal.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time