Conference Service Manager
Share
Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Conference Services Manager
The Conference Services Manager is responsible for the planning coordination and flawless execution of assigned group meetings conferences and social events once contracted. Acting as the primary point of contact for clients post-sale this role ensures that all event details are clearly communicated documented and delivered in alignment with client expectations and hotel standards. The Conference Services Manager works closely with the Director of Conference Services Director of Event Sales & Services Event Sales Managers and hotel operational teams to deliver exceptional experiences while maximizing operational efficiency and guest satisfaction.
What You Will Be Doing:
Conference & Event Planning:
- Serve as the main liaison for clients after contracts are confirmed managing all event logistics from planning through on-site execution.
- Conduct detailed planning meetings with clients to confirm program requirements including agendas room setups audiovisual needs catering and special requests.
- Prepare review and distribute all event documentation including BEOs group resumes timelines floor plans and schedules.
- Ensure all changes and final details are communicated clearly to clients and internal departments.
- Collaborate closely with Event Sales Managers to ensure a seamless transition from sales to operations.
Client Experience & Liaison:
- Build strong relationships with meeting planners corporate clients and internal hotel teams.
- Act as the on-site contact for assigned groups and events.
- Anticipate client needs and provide creative solutions-oriented support.
- Facilitate effective internal communication across departments.
Operational & Administrative Responsibilities:
- Ensure all event details are accurately entered and maintained in Opera.
- Review billing and assist with post-event reconciliation as needed.
- Prepare conference services reports and documentation.
- Coordinate site inspections and pre-event walkthroughs.
- Support compliance with hotel policies and brand standards.
Qualifications :
Qualifications:
- Proven success in a Conference Services Manager or similar role.
- Strong organizational and multitasking skills.
- Excellent communication and client-facing skills.
- Experience conducting planning meetings and site inspections.
- Proficiency in Microsoft Office and Opera/Opera Cloud.
- Polished professional and hospitable demeanor.
Additional Information :
What is in it for you:
- Salary Range: USD$80000 to USD$90000
- Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH
- Competitive Health Benefit Package within 30 days of employment
- 401(k)/Roth IRA Eligibility after 60 days of employment
Your team and working environment:
What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the Western White House (as the only venue outside the White House to host state dinners) Century Plazas place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.
This experience begins with a new kind of workplace one where the energy is contagious the stories are invigorating and the challenges present inspiring opportunities to make your mark. We provide an environment of trust respect and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.
Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
